Destiny Taylor
Hampton,VA
Summary
Adept at enhancing customer satisfaction and streamlining support processes, leveraged expertise in network connectivity and problem-solving abilities at Arise to significantly reduce ticket backlogs. Being committed to clear communication and customer service excellence has consistently improved first-call resolution rates, demonstrating a strong work ethic and integrity in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Tier 1 Technical Support Advisor
Arise
11.2023 - 03.2024
- Collaborated with team members to share best practices and improve overall service quality.
- Contributed to the creation of a knowledge base for common issues, streamlining the troubleshooting process for future cases.
- Assisted in reducing support ticket backlog by efficiently handling high volumes of daily requests.
- Participated in ongoing training sessions to stay updated on new technologies, products, and troubleshooting techniques.
- Improved first call resolution rates by actively listening to customer concerns and troubleshooting effectively.
- Continuously sought opportunities for professional development by attending conferences, workshops, and webinars in the field of customer service and IT support.
Warehouse Worker
Amazon Fulfillment Center
08.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Head Cashier
Rainbow Shops
01.2023 - 08.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Technical Support Representative
Arise
07.2022 - 12.2022
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
Education
High School Diploma -
Phoebus High School
Hampton, VA06.2022
Skills
- Clear Communication
- Remote Support
- Ticket management
- Network Connectivity
- Application support
- Hardware knowledge
- Customer Service
- Desktop support
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Time management skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Warehouse Safety
Timeline
Tier 1 Technical Support Advisor
Arise
11.2023 - 03.2024
Warehouse Worker
Amazon Fulfillment Center
08.2023 - 11.2023
Head Cashier
Rainbow Shops
01.2023 - 08.2023
Technical Support Representative
Arise
07.2022 - 12.2022
High School Diploma -
Phoebus High School