Destiny Tennison
Euless,TX
Summary
Professional cargo operations specialist with strong focus on logistics and supply chain management. Skilled in coordinating shipments, handling documentation, and ensuring compliance with regulations. Team-oriented and adaptable, consistently driving results through effective collaboration and problem-solving. Reliable, organized, and adept at managing changing priorities to meet business needs.
Professional communicator with demonstrated expertise in customer interactions and problem-solving. Adept at managing high volumes of calls, ensuring customer satisfaction, and providing clear, concise information. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Key skills include active listening, conflict resolution, and efficient time management. Employers can rely on results-driven approach and strong commitment to excellence.
Overview
6
6
years of professional experience
Work History
Cargo Agent
United Cargo
Dallas Tx
04.2023 - 09.2025
- Coordinated cargo operations to ensure timely and efficient delivery of shipments.
- Managed documentation processes, ensuring compliance with regulatory requirements and accuracy.
- Implemented process improvements to enhance workflow efficiency and reduce delays in cargo processing.
- Collaborated with logistics teams to resolve issues impacting shipment schedules and cargo integrity.
- Prepared hazardous material shipments in compliance with safe handling practices.
Cargo Agent
GS2
Dallas Tx
12.2022 - 04.2023
- Conducted regular inspections of cargo equipment, maintaining safety standards and operational readiness.
- Developed training materials to support ongoing staff development in cargo operations best practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Trained new team members on safety protocols and operational procedures for cargo handling.
- Oversaw loading and unloading procedures, optimizing space utilization for cargo transportation.
Call Representative
Sarnova
Dallas, TX
01.2021 - 12.2022
- Managed high-volume inbound and outbound calls to ensure customer satisfaction and resolve inquiries.
- Trained new staff on call handling procedures and customer service best practices.
- Developed scripts and guidelines to enhance call efficiency and consistency in service delivery.
- Analyzed call metrics to identify trends and improve response times for customer issues.
Warehouse Packaging
Poly-America
Grand Prairie, TX
06.2019 - 12.2021
- Responsible for packaging products
- Adhere to company safe package handling standards at all times.
- Work quickly and efficiently while adhering to safety standards
- Process workload with minimal supervision
- Communicate effectively with relevant personnel to carry out tasks
Education
High School -
South Grand Prairie High School
05.2019
Skills
- Ground handling operations
- Cargo shipment weighing
- Shipping documentation
- Cargo loading
- Cargo unloading
- Dangerous goods handling
- Customer service
- Call center customer service
- Complaint resolution
- Account documentation
- Problem-solving skills
- Resolving issues
- Teamwork
Timeline
Cargo Agent
United Cargo
04.2023 - 09.2025
Cargo Agent
GS2
12.2022 - 04.2023
Call Representative
Sarnova
01.2021 - 12.2022
Warehouse Packaging
Poly-America
06.2019 - 12.2021
High School -
South Grand Prairie High School