Destiny Torres
Houston
Summary
Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Manager
NRG Park
Houston
08.2025 - Current
- Manage staffing needs through recruitment, selection, onboarding, and training.
- Resolve employee relations issues, fostering a positive work environment.
- Direct HR programs, policies and processes to improve operational efficiency.
- Organize orientation sessions for new hires, delivering onboarding information to ensure smooth integration.
- Facilitate regular team meetings to align progress and address concerns.
- Coordinate daily operations across multiple departments to enhance workflow.
Human Resources Manager
Hollywood hardrock hotel & casino
Hollywood
02.2024 - 08.2025
- Create job descriptions for 13 departments and 250+ roles that are aligned with responsibilities and qualifications specific to the property.
- Maintained employee records in compliance with company policy and legal requirements for 1,020 employees.
- Assist in the development of performance management systems, including goal setting, performance reviews, corrective action plans, and disciplinary procedures.
- Developed competitive and cost-effective compensation packages aligned with organizational goals.
- Provided HR consultation services to leadership and department heads, enhancing strategic alignment.
- Host and coordinate 5 or more team member mega events each quarter to increase Team Member engagement and retention.
Employee Relations Specialist
Hollywood Hardrock hotel & casino
Hollywood
08.2022 - 02.2024
- Conducted investigations into workplace complaints and grievances, addressing 10 or more cases weekly to resolve issues and improve workplace culture.
- Provided advice and guidance on employment law, policies, and procedures.
- Advised managers on effective communication techniques, facilitating resolutions in difficult employee situations and promoting a positive work environment.
- Facilitated training sessions on topics such as performance management, harassment prevention, diversity.
- Analyzed employee feedback surveys to pinpoint areas for improvement and mitigate potential risks, enhancing overall employee satisfaction.
- Created and maintained budgets to ensure financial success.
Recruiter
Hollywood Hardrock hotel & casino
Hollywood
12.2020 - 08.2022
- Cultivated strong relationships with hiring managers and HR business partners to enhance collaboration and recruitment outcomes.
- Worked directly with 16 departments and over 1500 employees.
- Successfully onboarded a total of 1,926 candidates in the Fiscal Year 2022, while reducing overall turnover from 30% to 22.7%.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Attended over 30 career fairs and networking events to help fill openings and build a candidate pipeline during Fiscal Year 2021.
- Oversaw applicant tracking system actions to ensure hiring deadlines were met and candidate experiences were streamlined.
Service Manager,
Wells Fargo
Cooper City
03.2017 - 12.2020
- Enhanced customer satisfaction ratings by addressing complaints and implementing effective solutions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Guided department employees through management changes to ensure smooth transitions.
Education
BBA - Business Management
Florida International University
Miami, FLSkills
- Talent Acquisition
- Employee Relations
- HR Information Systems
- Training & Development
- Networking and Community Engagement
- Team Collaboration
- Time Management
- Verbal & Written Communication
Certification
• Executive Certificate in Hospitality & Tourism Management, Florida Atlantic University
Softwares
- ICIMS (Recruitment Tracking System)
- Workday (HR Management System)
- Merydyan/Pryme (Candidate Background & Licensing System)
- Self-Service (HR Management System)
- Service-now (HR Ticketing System)
- Infinium (Employee Data & Payroll Management System)
- Workrede (Employee Communication Platform)
- Formstack (Employee Communication Platform)
- Info Q&A (Excel Program)
- Microsoft Word & Excel
Timeline
Human Resources Manager
NRG Park
08.2025 - Current
Human Resources Manager
Hollywood hardrock hotel & casino
02.2024 - 08.2025
Employee Relations Specialist
Hollywood Hardrock hotel & casino
08.2022 - 02.2024
Recruiter
Hollywood Hardrock hotel & casino
12.2020 - 08.2022
Service Manager,
Wells Fargo
03.2017 - 12.2020
BBA - Business Management
Florida International University