Destiny Trimble

• assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services
• Texas Works Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Compute and authorize benefits based on eligibility determination.
• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants

Manage time efficiently by establishing priorities in accordance with importance of deadlines.

• Familiar with TIERS,EWMS and data broker software

• Coordinated daily operations activities and assigned tasks to staff members
• Maintained accurate records of all operational activities
• Managed administrative staff and trained new hires on office procedures and policies
• Managed communications between departments to ensure efficient operations
• Planned delivery routing, team workflows and promotional initiatives
• Developed relationships and partnerships with business leaders
• Prepared weekly schedules to verify proper coverage within fiscal guidelines
• Allocated resources and materials to respective departments to accommodate needs
• Liaised between customer and management to ensure smooth operations delivery
• Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate

• Managed the front desk, including answering the phone and opening/closing the office
• Checked in patients as well as scheduled for multiple doctors
• Relayed information between patients and other staff, while providing updates as needed
• Communicated the purpose of and obtained patient signatures on all necessary documents
• Interpreted and applied policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and client
• Established payment arrangements, discussed payment options and screened for eligibility
• Prepared comprehensive documentation to support appointment scheduling, billing and patient discharges
• Effectively maintained the confidentiality of patients as well as compliance with federal regulations
• Coordinated, communicated, and assisted in monitoring workflow and tasks necessary to manage fluctuating volumes

• Directed guests and routed deliveries and courier services
• Checked in patients and scheduled follow up appointments
• Answered a high volume of phone calls and email inquires
• Filed paperwork and organized computer based information
• Relayed information between patients and other staff, while providing updates as needed
• Effectively maintained the confidentiality of patients as well as compliance with federal regulations
• Ran daily errands as needed