- Virtual customer support
- Technology driven workflows
- Helping people solve problems
- Exploring new cultures
- Communication & relationship building
- Road Trips
Destiny Tucker-Royster
Customer Service Representative
Mayodan,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Product Expert
Intuit TurboTax
01.2025 - Current
- Assisted customers with tax preparation and filing processes via chat and phone support.
- Provided expert guidance on TurboTax product features and functionality.
- Handled over 50 customer calls a day.
Customer Support Specialist
Medline Industry
05.2025 - 07.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed the ticketing system, ensuring timely follow-up on support requests, and managed over 30 tickets a day.
- Processed and confirmed customer orders using CRM software, ensuring accuracy in order fulfillment.
Travel Advisor
Beautiful Travels by Destiny
05.2023 - 06.2024
- Researched and recommended destinations, accommodations, and activities to enhance client experiences.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed 20–40+ monthly client bookings while maintaining a 95% satisfaction rating.
Customer Service
Anomaly Squared
11.2018 - 12.2018
- Answer calls and provide efficient feedback and service, managing inbound calls to deliver top-tier customer support..
- Resolved complex issues swiftly, enhancing client satisfaction and loyalty.
- Managed over 25 customer calls a day.
Education
Bachelor of Science - Business Administration/Management
Lees McRae College
Banner Elk, NC12-2026
Associate of Arts - Literature Arts/Humanities
Forsyth Technical Community College
Winston-Salem, NC12-2025
Skills
- Proficient in MS Word
- Customer Support
- Writing Skills
- Travel Coordinator
- Data Entry
- Organization skills
- Order processing
- Empathy in service
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Medline Industry
05.2025 - 07.2025
Product Expert
Intuit TurboTax
01.2025 - Current
Travel Advisor
Beautiful Travels by Destiny
05.2023 - 06.2024
Customer Service
Anomaly Squared
11.2018 - 12.2018
Bachelor of Science - Business Administration/Management
Lees McRae College
Associate of Arts - Literature Arts/Humanities
Forsyth Technical Community College