Overview
Work History
Education
Skills
Timeline
Generic

Destiny Ussury

Columbus,Ohio

Overview

8
8
years of professional experience

Work History

Direct Care Assistant

Heinzerling Memorial
09.2024 - 04.2025
  • Improved patient quality of life by providing compassionate care and assistance with daily living activities.
  • Demonstrated adaptability by effectively assisting a diverse range of patients with varying physical abilities, cognitive levels, and emotional needs.
  • Maintained open lines of communication between healthcare professionals, patients, families, caregivers regarding treatment plans or updates in condition status.
  • Collaborated with healthcare team members to develop comprehensive care plans for each patient based on their specific requirements.

Direct Care Assistance

Via Quest Psychiatric and Behavioral Services
07.2021 - 08.2022
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and toileting to maintain cleanliness and dignity.

Dispatcher/Customer Service

Retail Direct LLC
07.2020 - 05.2022
  • Answering or making high volume calls to customers and addressing their needs, complaints, or other issues with services or products.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Monitor route and status of field units to coordinate and prioritize their schedule
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Account Manager

First Source - CNAC
05.2019 - 06.2020
  • Oversee all aspects of collecting payments due from accounts receivable.
  • Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations.
  • Handled inbound and outbound calls with the objective of collecting delinquent accounts.
  • Managing and updating loan applications, checking documents for compliance, running credit checks, and following up on errors

Customer Service Representative

Tele-performance
05.2018 - 03.2019
  • Promoted high customer service satisfaction by resolving problems with knowledgeable and friendly customer service.
  • Document customer interactions and update relevant information in the database
  • Collaborate with team members to improve overall customer satisfaction
  • Strive for quick complaint resolution; Demonstrating a talent for communicating effectively

Claims Representative

Safelite Auto Glass
05.2017 - 08.2018
  • Quickly and professionally answer incoming phone calls from policyholders, insurance agents, and/or auto glass shops
  • Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.

Education

High School Diploma - undefined

Youth Build Columbus Community School
Columbus, Ohio
01.2017

Skills

  • Microsoft Office
  • Excel
  • Critical Thinking
  • Leadership
  • Data Analytics
  • Project Management
  • Adaptability
  • Planning & Organizing
  • Behavioral support
  • Professionalism and ethics
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • Direct patient care

Timeline

Direct Care Assistant

Heinzerling Memorial
09.2024 - 04.2025

Direct Care Assistance

Via Quest Psychiatric and Behavioral Services
07.2021 - 08.2022

Dispatcher/Customer Service

Retail Direct LLC
07.2020 - 05.2022

Account Manager

First Source - CNAC
05.2019 - 06.2020

Customer Service Representative

Tele-performance
05.2018 - 03.2019

Claims Representative

Safelite Auto Glass
05.2017 - 08.2018

High School Diploma - undefined

Youth Build Columbus Community School

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Destiny Ussury