Raven Mcknight
Austin,TX
Summary
Customer-focused administrative support professional experienced in client relations, scheduling coordination, and documentation management. Skilled in maintaining digital records and supporting service operations in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Care Assistant
Gt Independence
Rockville, MD
01.2022 - 09.2025
• Provided professional client support while maintaining organized documentation
• Coordinated multiple daily client appointments and service updates
• Communicated with clients, families, and care teams to coordinate services
• Maintained accurate records in compliance with regulated standards
Client Support Coordinator
Consumer Direct Care
Washington, DC
10.2020 - 12.2021
• Coordinated daily service schedules, appointments, and client updates
• Maintained accurate digital documentation and service records
• Communicated with clients and coordinators to ensure smooth service delivery
• Organized service updates and administrative documentation through online systems
Skills
- Customer Service & Resident Relations
- Administrative Support & Documentation
- Scheduling & Coordination
- Microsoft Outlook & Excel
- Digital Record Systems
- Communication & Conflict Resolution
Certification
- First Aid/CPR Certified
- Certified Apartment Leasing Professional (CALP) - In Training
Timeline
Direct Care Assistant
Gt Independence
01.2022 - 09.2025
Client Support Coordinator
Consumer Direct Care
10.2020 - 12.2021