Destiny Van
Senior Certified Pharmacy Technician
Hephzibah,GA
Summary
Experienced Senior Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the VA. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Senior Certified Pharmacy Technician
Walgreens
Augusta, GA
09.2017 - Current
- Assisted pharmacist with clearing high volume of 500+ prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts monthly.
Sales Associate/Beauty Advisor
Walgreens
Augusta, GA
07.2016 - 09.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Increased overall sales by 5%
Administrative Assistant
Technical Commnication Concepts, Inc.
Jonesboro, GA
01.2015 - 07.2016
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed 4 to 5 projects at any given time.
Retention Specialist
Sitel Group
Augusta, GA
02.2014 - 10.2014
- Explained new products and services to customers.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Retained 15% of customers per week.
Server
Olive Garden
Statesboro, GA
05.2012 - 12.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served up to 5 - 8 parties simultaneously.
Education
Associate of Applied Science - Occupational Therapy Assistant
Augusta Technical College
Augusta, GA 08.2016 -
Bachelor of Science - Political Science
Georgia Southern University
Statesboro, GA 06.2008 -
Skills
Knowledge of brand and generic drugs
Manual and automated medication dispensing
Pharmacy and customer records management
Drug storage procedures
Staff Development
Team collaboration
Calculating insurance coverage
Confidentiality and HIPAA
Receiving incoming supplies
Patient education and counseling
Assisting pharmacists
Certifications
- Certified by the Pharmacy Technician Board Certification Board, Certification #30152043, GA License #PHTC038283
- Certified Occupational Therapy Assistant (COTA/L), GA License #OTA002565
Timeline
Senior Certified Pharmacy Technician
Walgreens
09.2017 - Current
Associate of Applied Science - Occupational Therapy Assistant
Augusta Technical College
08.2016 -
Sales Associate/Beauty Advisor
Walgreens
07.2016 - 09.2017
Administrative Assistant
Technical Commnication Concepts, Inc.
01.2015 - 07.2016
Retention Specialist
Sitel Group
02.2014 - 10.2014
Server
Olive Garden
05.2012 - 12.2013
Bachelor of Science - Political Science
Georgia Southern University
06.2008 -