Mariahelen mercado
Valencia,CA
Summary
Driven Pharmacy Technician with 15 years of experience and success in working within fast-paced chain pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
22
22
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
Valencia, CA
10.2003 - Current
- Advocated for patients’ compliance with medication guidelines.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Prepared bottle labels.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Answered patients’ questions and troubleshot prescription issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
High school - undefined
American Career College
Los Angeles, CA2003
Skills
- Knowledge of medical terms
- Knowledge of brand and generic drugs
- Data entry
- Interpersonal communication
- Multitasking
- Manual and automated medication dispensing
- HIPAA
- Team collaboration
- Preparing drug bottle labels
- Regulatory compliance
- Maintaining pharmacy equipment
- Drug storage procedures
- Receiving incoming supplies
Timeline
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
10.2003 - Current
High school - undefined
American Career College