Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Certification
Languages
References
Timeline
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Destiny Venecia

San Antonio,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Mamas Cafe
San Antonio, TX
06.2017 - Current
  • Effectively communicated with other staff members regarding customer requests or complaints in order to provide prompt resolution.
  • Adhered strictly to health department regulations when handling food items such as labeling expiration dates correctly.
  • Provided exemplary customer service by anticipating guest needs, responding promptly, and following up to ensure satisfaction.
  • Kept accurate records of sales transactions for daily reconciliation purposes.
  • Ensured compliance with health codes and safety regulations.
  • Assisted in training new employees on proper Food and Beverage service techniques while adhering to company policies and procedures at all times.
  • Verified age identification for alcoholic beverage purchases in accordance with state laws.
  • Greeted guests upon arrival and provided friendly, professional service throughout their dining experience.

Storyteller

Bobcat Update
San Marcos, TX
06.2019 - 12.2024
  • Wrote and edited daily news stories using iNews and AVID, ensuring accuracy and timely delivery.
  • Engaged with the community to identify and develop compelling stories for viewers.
  • Edited our radio and podcast shows using Adobe Cloud Services and putting the word out through social media apps to get more viewership.

News Intern

News Center 25
Victoria, TX
08.2022 - 12.2022
  • Delivered live shots for the 5 AM, 7 AM, and evening newscasts.
  • Contributed in PKGS and board- develop compelling stories for viewers.

Lead Childcare Teacher

Little Learning Center
San Antonio, TX
01.2017 - 01.2021
  • Communicated regularly with parents regarding their child's progress or any concerns they may have.
  • Provided guidance to assistant teachers on classroom management, lesson plans, and other instructional strategies.
  • Ensured compliance with state regulations regarding safety standards of childcare facilities.
  • Developed and implemented age-appropriate curricula for children aged 2-5.

Education

B.S. - Communications & Electronic Media, Multimedia Production, Political Communication

TEXAS STATE UNIVERSITY
San Marcos, TX
05.2024

Associate of Arts -

Alamo College
San Antonio, TX
05.2022

Skills

  • Sales transactions
  • Food safety
  • Conflict resolution
  • Record keeping
  • Employee training
  • Time management
  • Communication skills
  • Team collaboration
  • Senior leadership support
  • Staff training
  • Customer service
  • Social listening program development
  • Live TV camera operation
  • On-air reporting
  • Goal-oriented problem solving
  • Broadcast news writing
  • Video production
  • Conducting interviews

Leadership Experience

  • Resourceful PAC News Reporter, Palo Alto College
  • Student Recruiter, Texas State CBI (Student Broadcast Organization), 2022
  • President, Texas State CBI (Student Broadcast Organization), 2023-2024

Certification

  • First Aid CPR AED

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

Jessica Mitelsly (210) 577-9457

Regan Quinn Neitsch +1 (210) 749-8213

Timeline

News Intern

News Center 25
08.2022 - 12.2022

Storyteller

Bobcat Update
06.2019 - 12.2024

Customer Service Specialist

Mamas Cafe
06.2017 - Current

Lead Childcare Teacher

Little Learning Center
01.2017 - 01.2021

B.S. - Communications & Electronic Media, Multimedia Production, Political Communication

TEXAS STATE UNIVERSITY

Associate of Arts -

Alamo College

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