Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mersadies Brown

Concord,OH

Summary

Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
Mentor, OH
10.2023 - Current
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Answered incoming customer inquiries regarding product and service information.
  • Oversaw warranty counseling process to manage expense controls.

Education

Associate of Science - Biochemistry

Ursuline College
Pepper Pike, OH
05-2027

Associate of Science - Criminal Justice

Auburn Career Center
Concord, OH
05-2024

Skills

  • Customer service
  • Project management
  • Critical thinking
  • Effective communication
  • Team collaboration
  • Conflict mediation
  • Warranty service
  • Sales transactions

Accomplishments

  • Graduated High School with Dual-Degree
  • Leaderboard at Dick's Sporting Goods for warranty sales

Languages

Spanish
Limited
German
Native/ Bilingual

Timeline

Customer Service Specialist

Dick's Sporting Goods, Inc
10.2023 - Current

Associate of Science - Biochemistry

Ursuline College

Associate of Science - Criminal Justice

Auburn Career Center

Similar Profiles

CREATE PROFILE
Mersadies Brown