DESTINY VIA
Hamilton,OH
Summary
Entry-Level IT Professional experienced in providing technical support and customer service. Achieved operational efficiency through troubleshooting cloud-based point-of-sale systems and resolving internet connectivity issues. Focused on enhancing user experiences and ensuring compliance with platform policies.
Overview
3
3
Certifications
5
5
years of professional experience
Work History
Assistant Cafe Manager
AVI FOODSYSTEMS, INC.
05.2024 - Current
- Supported cloud-based point-of-sale (POS) system in college cafe, ensuring system functionality for staff and customers.
- Supported staff in using point-of-sale technology and trained employees in the use of POS technology and related procedures.
- Identified and resolved technical issues operational issues in fast-paced environment, maintaining seamless daily operations.
- Troubleshoot POS-related technical issues and assist employees with resolving system problems.
- Recognized technical issues and escalated problems to relevant support teams.
- Delivered customer service and resolved issues, enhancing overall café experience.
Content Moderator
WEBHELP
04.2022 - 04.2024
- Reviewed high volumes of user-generated video content for compliance with platform policies and guidelines.
- Identified policy violations and selected applicable violation categories to ensure compliance with platform standards.
- Applied detailed policies consistently and accurately when evaluating content.
- Maintained attention to detail while consistently meeting productivity and quality standards in content evaluation.
- Handled sensitive and high-volume content review tasks independently, ensuring timely and accurate evaluations.
Technical Support Specialist, Seasonal
STARTEK
01.2022 - 04.2022
- Delivered technical support to customers with internet connectivity and service issues, ensuring timely resolution.
- Guided customers through technical troubleshooting steps in clear, easy-to-understand language.
- Diagnosed connectivity problems using structured troubleshooting procedures.
- Diagnosed technical issues and established solutions or escalation paths to enhance customer satisfaction.
- Logged customer issues and detailed troubleshooting steps to improve service continuity.
- Provided professional customer service while resolving technical problems efficiently.
Education
Bachelor of Science - Cybersecurity and Information Technology
WESTERN GOVERNORS UNIVERSITY (WGU)
09.2026 - 09.2026
Skills
- Cloud-Based POS Systems
- Technical Support
- Troubleshooting
- User Support
- Issue Resolution
- Internet Connectivity
- Network troubleshooting
- Hardware & Software Support
- TCP/IP Fundamentals
- Network Configuration
- Systems Windows
- Computer Hardware
- Security Cybersecurity basics
- Security practices
- Policy compliance
- Customer service
- Problem Solving
- Technical writing
- Documentation
- Attention to Detail
- Internet Connectivity
- Technical support
- Cybersecurity fundamentals
Personal Information
Title: IT Support Specialist | Help Desk | Technical Support
Certification
CompTIA Security+
Timeline
Bachelor of Science - Cybersecurity and Information Technology
WESTERN GOVERNORS UNIVERSITY (WGU)
09.2026 - 09.2026
Assistant Cafe Manager
AVI FOODSYSTEMS, INC.
05.2024 - Current
Content Moderator
WEBHELP
04.2022 - 04.2024
Technical Support Specialist, Seasonal
STARTEK
01.2022 - 04.2022