GWENNETH BROTH
Alpharetta,US
Summary
Hands-on leader with experience in café operations and small business management. Skilled in team leadership, customer service, scheduling, and inventory control in fast-paced environments. Known for strong organization, reliability, and improving daily operations while delivering excellent customer experiences. Seeking a role to apply leadership skills and drive team and business success.
Overview
7
7
years of professional experience
Work History
Assistant Cafe Manager
OneDayinParis
04.2025 - Current
- Lead daily café operations during high-volume shifts, serving 120–200 guests daily while maintaining efficient service and exceptional beverage quality.
- Trained team members in espresso preparation, customer service standards, POS systems, and opening and closing procedures to enhance overall service quality.
- Train team members on espresso preparation, customer service standards, POS systems, and opening and closing procedures.
- Oversee inventory management, monitor stock levels, place orders, and minimize waste to ensure product availability.
- Maintain consistency in beverage quality by enforcing recipes, presentation standards, and workflow procedures.
- Collaborated with ownership to develop menu offerings and standardize recipes, resulting in improved operational efficiency.
- Collaborated with ownership to develop menu offerings, standardize recipes, and improve operational efficiency.
- Assisted in the successful launch of the café by creating beverage recipes, establishing operational systems, organizing inventory, and developing training materials and service standards.
OWNER
PRIVATE PET SITTING BUSINESS
05.2019 - Current
- Manage a referral-based pet-sitting business serving 20+ repeat clients with a 95%+ client retention rate.
- Coordinated scheduling, client communication, invoicing, and daily operations, managing 10–20 visits per day during peak seasons to ensure seamless service delivery.
- Provided personalized care for 10+ pets daily, administering medications as prescribed and delivering weekly care updates to maintain client trust and satisfaction.
- Established a trusted reputation through consistent reliability, professionalism, and exceptional customer care, fostering long-term client relationships.
Assistant Store Manager
Urban Outfitters, Inc.
05.2022 - 01.2025
- I was lead trainer with associates to teach them on POS and cash audits, cutting transaction errors by a visible margin.
- Assisted store manager with hiring seasonal staff for summer and winter holidays, enhancing staffing effectiveness.
- Monitored inventory variances and executed cycle counts, reducing discrepancies across shifts.
- Led the inventory with my Store Manager and each year we improved with our shrink results.
- I led opening and closing procedures, securing assets and balancing tills with zero shortages.
- Helped strategize a plan to process the 300 boxes of holiday shipment to make sure we were on goal with receiving.
- Elevated daily sales by enhancing store atmosphere and actively engaging with customers to increase UPT.
- Helped strategized a plan to process the 300 boxes of holiday shipment to make sure we were on goal with receiving.
Key Holder
Urban Outfitters, Inc.
08.2021 - 05.2022
- Assisted manager in coordinating store departments and crafting engaging merchandise presentations to attract customers.
- Delegated tasks to sales associate to reach our goal of processing shipment and customer service.
- Supported store manager in reducing LP losses by retraining sales associates on proper shoplifting protocols.
- Collaborated with visuals manager to refresh women's department for holidays by researching popular trends to drive sales.
- Executed opening and closing procedures to ensure smooth store operations and prepared the success of the store for next day.
- Open/Closing procedures and prepared the success of the store for next day.
Sales Associate
Urban Outfitters, Inc.
07.2019 - 08.2021
- I greeted guests and continuously checked up on them throughout their time in the establishment which provided excellent customer service.
- Assisted managers with processing shipments and updating mannequin displays to effectively promote new products.
- Mastered the POS system to streamline checkout processes. to help ease the long waiting times for checking out.
- Assisted in achieving daily sales targets by engaging with customers. of day by interacting with the customers and figuring out an outfit for them.
- Maintained organized store inventory to enhance overall presentation and customer experience.
Education
Bachelor of Arts - Journalism
Georgia State University
Atlanta, GAAssociate of Arts - Film and Media
Georgia State University
Atlanta, GASkills
- Point of Sale Systems (POS)
- Inventory Management
- Operational Excellence
- Sales planning
- Menu Development
- Team leadership
- Retail Marketing
- Scheduling and planning
- Problem Solving
- Sales tactics
- Team Coordination
Timeline
Assistant Cafe Manager
OneDayinParis
04.2025 - Current
Assistant Store Manager
Urban Outfitters, Inc.
05.2022 - 01.2025
Key Holder
Urban Outfitters, Inc.
08.2021 - 05.2022
Sales Associate
Urban Outfitters, Inc.
07.2019 - 08.2021
OWNER
PRIVATE PET SITTING BUSINESS
05.2019 - Current
Bachelor of Arts - Journalism
Georgia State University
Associate of Arts - Film and Media
Georgia State University