MEGAN COWDREY
Professional Sports Publications
Alpharetta,GA
6
years of professional experience
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Work History
Inside Sales Representative
1 Year 6 Months- Executed sales strategies to increase revenue through targeted outreach and follow-ups.
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Used CRM software to maintain detailed contact logs and account records.
- Developed comprehensive product knowledge to provide informed recommendations to clients.
Front Desk Agent
1 Year 2 Months- Provided exceptional service to high volume of daily guests.
- Contributed to revenue growth by delivering exceptional customer service, resulting in increased client retention.
- Delivered exceptional service to high volume of daily guests, enhancing overall guest satisfaction.
- Assisted guests with Credit Card Authorizations.
- Educated in creating, editing, and canceling reservations.
- Member of Hilton Crestline Blue Energy Committee.
- Designed and implemented the title for Hilton Honors Enrollment Ambassador.
Server/Trainer
3 Years 6 Months- Coached staff on best practices to enhance server performance and improve guest experience.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Educated waiters on menu details and effective communication strategies for better service.
- Ensured guest satisfaction with meals and recommended additional items to boost restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Emt-a
6 Months- Conducted patient assessments and delivered basic life support care, including CPR and AED application, to stabilize patients in critical conditions.
- Performed patient assessments and administered basic life support care, such as CPR and use of an AED.
- Executed immobilization techniques, including splinting and bandaging, to prevent further injury and facilitate safe transport.
- Monitored and documented vital signs, ensuring timely communication with receiving hospital staff for effective patient handoff.
Education
Travel Agent
TAP Certification
Hotel/Tourism/Restaurant Management
GTC Travel Agency Operations certificate
Skills
Guest Relations Management
Attention to detail
Cheerful and energetic
Email and phone etiquette
Organized and efficient
Effective Customer Upselling
Training and Development
Point of Sale (POS) System Operations
Customer service
Communication skills
Guest services
Property management system
Timeline
Inside Sales Representative
Professional Sports Publications
04.2025 - CurrentRead More
Front Desk Agent
Hilton Atlanta Northeast
01.2024 - 03.2025Read More
Emt-a
Action EMS
06.2022 - 12.2022Read More
Server/Trainer
Taco Mac
06.2020 - 12.2023Read More
Gwinnett Fire Academy
Read More
Gwinnett Technical College
Hotel/Tourism/Restaurant Management
Read More
The Travel Institute
Travel Agent
Read More