Judith Barragan
Avondale,AZ
Summary
Multi-talented Housekeeping Supervisor with ability to work with a diverse team. Able to build rapport and team collaboration, also fluent in Spanish. I'm very High-energy and am successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and an adaptable approach.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
L&W Supply
Phoenix, AZ
05.2021 - 08.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Housekeeping Supervisor
Atrium Hospitality
Glendale, AZ
05.2019 - 04.2021
- Developed training programs to build employee performance.
- Managed team of 40 personnel in busy hotel with 320 rooms.
- Supervised employees and developed training programs to ensure maximum performance.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Ordered housekeeping supplies and guest toiletries.
- Created schedules, shift reports and other business documentation.
- Scheduled team of 25 housekeepers to maintain efficient staff levels during peak periods, including holidays.
Front Desk Agent
Atrium Hospitality
Glendale, AZ
04.2018 - 04.2019
- Coordinated with internal departments to handle wide range of guest needs.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Monitored reservations to track incoming parties and special events.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Posted charges, updated accounts and issued bills to departing guests.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Clerk
QuikTrip
Phoenix, AZ
03.2017 - 04.2018
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Helped customers find specific products, answering questions and offering advice.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Guest relations
- Cleaning practices
- Expense tracking
- Staff evaluations
- Department coordination
- Employee training
- Computer proficiency
- Data archiving
- Team building
- Customer service-focused
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
L&W Supply
05.2021 - 08.2021
Housekeeping Supervisor
Atrium Hospitality
05.2019 - 04.2021
Front Desk Agent
Atrium Hospitality
04.2018 - 04.2019
Clerk
QuikTrip
03.2017 - 04.2018
High School Diploma -
Penn Foster Career School