Rebecca Riordan
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
ELVTR
02.2023 - 01.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Growth Team Assistant
Silvercreek Realty Group
03.2022 - 02.2023
- Enhanced team productivity with effective organization of files and documents for easy access.
- Streamlined team communication by implementing efficient scheduling and task management systems.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Assisted in achieving project goals by conducting thorough research and providing valuable insights to the team.
- Improved office efficiency with the implementation of digital filing systems and document templates.
- Spearheaded new employee onboarding processes, fostering a welcoming environment for all new team members.
Server
Land Ocean
10.2021 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Inside Sales Representative
Build with Ferguson
01.2020 - 10.2021
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Event Staff
Meriam Park Events, Burban Kitchen
01.2018 - 10.2021
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Contributed to increased event attendance through effective promotional efforts on social media platforms.
- Resolved event-related issues promptly, leading to satisfied clients and positive feedback on post-event surveys.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
- Coordinated with vendors for timely delivery of materials, reducing overall setup times for events.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
Front of House, Manager, Payroll and Bookkeeper
Cold Pop, LLC, Riley Ventures, LLC
01.2011 - 10.2018
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
Education
Bachelor of Arts - Communication Studies
California State University - Chico
Chico, CA12.2015
Skills
- Guest Engagement
- Upselling Techniques
- Sales Expertise
- High-Volume Dining
- Strong Work Ethic
- Food and Beverage Pairings
- Wine Service
- Exceptional Customer Service
Timeline
Inside Sales Representative
ELVTR
02.2023 - 01.2024
Growth Team Assistant
Silvercreek Realty Group
03.2022 - 02.2023
Server
Land Ocean
10.2021 - 02.2023
Inside Sales Representative
Build with Ferguson
01.2020 - 10.2021
Event Staff
Meriam Park Events, Burban Kitchen
01.2018 - 10.2021
Front of House, Manager, Payroll and Bookkeeper
Cold Pop, LLC, Riley Ventures, LLC
01.2011 - 10.2018
Bachelor of Arts - Communication Studies
California State University - Chico
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