Normaris Rivera Nogueras
Virginia Beach,VA
Summary
Results-oriented professional with a strong record of leadership in staff development, hiring, and training. Demonstrates exceptional leadership and interpersonal skills, adept at meeting established SLAs, creating efficient workflows, and collaborating effectively with all levels of management. Highly proficient in Microsoft Office products.
Overview
17
17
years of professional experience
Work History
Inside Sales Supervisor / Inside Sales Representative / Order Inquiries and Sales Customer Service Representative
STIHL, INC.
Virginia Beach, VA
03.2019 - Current
- Lead a team of 20 customer service representatives, enhancing team performance and customer interactions.
- Collaborate across departments to drive process improvements, resulting in a superior customer experience.
- Conduct quality assurance checks, and provide feedback, resulting in a measurable increase in team performance.
- Develop and implement a rewards program, boosting team morale and motivation.
- Built strong client relationships, leading to high retention and satisfaction rates.
- Collaborated across teams to tailor solutions, resulting in increased contract renewals.
- Delivered high-quality customer service in a fast-paced environment, consistently meeting performance metrics.
- Resolved customer inquiries and complaints, with a focus on enhancing customer satisfaction.
- Assisted in training new representatives on best practices and company procedures.
Executive Assistant
The Terraces at Bonita Springs
Bonita Springs, FL
03.2017 - 03.2019
- Provided comprehensive administrative support to the executive team, managing calendars, and preparing reports.
- Coordinated travel logistics and organized company events, ensuring efficient operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Paralegal/Legal Assistant
Legal Aid Services of Collier County
Naples, FL
05.2013 - 03.2017
- Conducted legal research and prepared legal documents, ensuring compliance with regulations.
- Maintained organized case files, and assisted clients with case-related inquiries.
- Prepared clients for appointments, depositions and testimony.
Front of House Supervisor / Housekeeping Coordinator / Front Desk Agent
The Ritz Carlton Beach Resort
Naples, FL
01.2008 - 05.2013
- Managed front-of-the-house operations, leading a team to deliver exceptional customer experiences.
- Developed reports on guest feedback and occupancy, identifying areas for operational improvement.
- Collaborated with housekeeping staff to monitor operations and resolve guest requests.
- Managed guest check-ins and check-outs, and provided personalized service to enhance the guest experience.
- Organized employee schedules to ensure adequate staffing during peak hours.
- Oversaw employee recruiting, hiring, performance management and discipline.
Education
Bachelor of Science - Culinary and Hospitality Management
Le Cordon Bleu Culinary Academy
Orlando, FL03.2008
Skills
- Team Training & Supervision
- Strong Collaboration Skills
- Report & Correspondence Preparation
- Excellent time management skills
- Problem Solver/ Strategic Thinker
- Strong Written & Verbal Communication
- Quality Driven
Relocation
Willing to relocate to the Phoenix area
Awards
- 2009, 5-Star Employee Nominee (1st & 4th Quarter), Ritz Carlton Golf Resort
- 2011, 5-Star Employee Nominee (1st Quarter), Ritz Carlton Grande Lakes
- 2012, ServSafe Certified
- 2015, Public Notary
Travel Availability
Ability to travel 100% of the time
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Inside Sales Supervisor / Inside Sales Representative / Order Inquiries and Sales Customer Service Representative
STIHL, INC.
03.2019 - Current
Executive Assistant
The Terraces at Bonita Springs
03.2017 - 03.2019
Paralegal/Legal Assistant
Legal Aid Services of Collier County
05.2013 - 03.2017
Front of House Supervisor / Housekeeping Coordinator / Front Desk Agent
The Ritz Carlton Beach Resort
01.2008 - 05.2013
Bachelor of Science - Culinary and Hospitality Management
Le Cordon Bleu Culinary Academy
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