Destiny Villalpando
Redlands,CA
Summary
Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Eager to contribute abilities to a dynamic work environment, making a meaningful impact, and continuing personal and professional growth.
Overview
6
6
years of professional experience
Work History
Store Clerk
Goodwill Industries
Redlands, CA
06.2021 - Current
- Essential Security responsibilities: Open and closes/locks store and scheduled times
- Welcomes customers with great customer service
- Remain observant and alert over long periods of time and react quickly in an emergency
- Assist's drivers with loading and unloading of bins
- Create soft and hard goods bins for drivers
- Load and unload trucks/trailers (Raw donations, trash, salvage, etc.)
- Segregating soft goods, hard goods, and trash
- Ensure all items are marked correctly (Donations, commodities, salvage, etc.)
- Sort recyclables in proper containers (metal, plastic, cardboard, etc.)
- Build and palletize empty gaylords for commodities; ensuring heavier commodities have adequate support
- Operate equipment (i.e., auger, compactor, tipper, down-stroke baler, auto-tie) by following established procedures and guidelines
- Must be able to use material handling equipment (i.e., pallet jack, hand truck, furniture dolly)
- Clear post retail textile tables of trash and commodities
- Clean, organize and sweep the warehouse to ensure a safe environment
- Ability to work flexible hours, including evenings, holidays, and weekends
- Ability to lift and carry min
- 50 lbs
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
Activities Assistant
Medow Ridge
Colton, CA
06.2024 - 08.2024
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Job Coach
Goodwill Industries
Redlands, CA
02.2023 - 05.2023
- Oversees completion of assigned tasks; coaches assigned participants to assist them in learning job duties, remain focused on appropriate work behaviors and ensure participants reach their potential, maximize productivity and stabilization on the job
- Serves as liaison to employer and helps ensure that participant's is successfully integrated into the workplace
- Assesses ongoing support service needs that may represent barriers to employment
- Through the use of hand-over-hand training, positive behavior modification techniques, and other interventions, assists participants with effectively learning and executing their assigned job tasks
- Acts as the participant's advocate for their employment rights and suggests alternative work methods or reasonable accommodation when necessary
- Identifies and alerts site supervisors to potential needs for reasonable accommodation
- Completes regular written progress reports, case notes and other required case file records
- Trained and mentored three new personnel hired to fulfill various roles.
- Used Google Docs. to design training for Goodwill employees and increase company retention and productivity rates.
Store Clerk
SkyPark at Santa's Village
Lake Arrowhead, CA
06.2018 - 06.2021
- Greeted and assisted customers daily
- Locks and secures the museum
- Clean and disinfect all store/office areas per shift
- Handle cash/credit card payments
- Welcomes visitors and maintains visitor's logs
- Knowledge of opening and closing procedures
- Opens and closes the museum at scheduled times
- Promote and maintain a safe working and shopping environment
- Insures proper conduct of visitors
- Provide excellent service to customers to ensure an enjoyable experience
- Assists with inventory taking
- Performs other job-related duties and responsibilities as required
- Monitor food expiration dates per daily audit guidelines
- Restocked store supplies daily
- Light housekeeping to include dusting, vacuuming, and sweeping
- Followed company policies and procedures
- Assists with inventory in all retail areas
- Maintained a professional appearance
- Answers questions regarding schedules and museum functions
- The ability to read, write English and perform basic math
- Provides information and assistance in an emergency
- Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
Education
Diploma -
Redlands High School
Redlands, CA01.2021
Skills
- Ability to lift over 50 lbs
- Cashier experiences
- Cleaned and disinfected office area
- Efficient with time management
- Exceptional customer service
- Exceptional people skills
- Opening and closing procedures
- Ability to lift, bend, kneel and squat
- Self-driven
- Takes the initiative
- Troubleshooting and multitasker
- Works well under pressure
Trained skills and abilities
- Ability to lift over 50 lbs.
- Cashier experiences
- Cleaned and disinfected office area
- Efficient with time management
- Exceptional customer service
- Exceptional people skills
- Opening and closing procedures
- Great communication skills
- Ability to lift, bend, kneel and squat
- Self-driven
- Takes the initiative
- Troubleshooting and multitasker
- Works well under pressure
- Ensure all areas are locked and secured
- Welcome visitors and increase sales
Timeline
Activities Assistant
Medow Ridge
06.2024 - 08.2024
Job Coach
Goodwill Industries
02.2023 - 05.2023
Store Clerk
Goodwill Industries
06.2021 - Current
Store Clerk
SkyPark at Santa's Village
06.2018 - 06.2021
Diploma -
Redlands High School