Destiny Volkes
Indianapolis,IN
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Indianapolis, IN
03.2023 - 09.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Warehouse Worker
Amazon
Indianapolis, IN
11.2022 - 03.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Scare Actor
Indy Scream Park
Anderson, IN
10.2022 - 11.2022
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
- Improved acting skills through regular rehearsals and workshops, leading to more convincing and engaging performances.
- Assisted set designers in constructing realistic environments, elevating the overall visual impact of the attraction.
Associate
Walmart
Wilmington, NC
08.2022 - 09.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Representative
Aptive Environmental
Jacksonville, NC
06.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Associate
Handy Mart Gas Station
Jacksonville, NC
10.2020 - 06.2022
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Education
Bachelor of Science - Healthcare Administration
Indiana Wesleyan University
Marion, IN12.2027
High School Diploma -
Dixon High School
Holly Ridge, NC06.2020
Skills
- Visitor Tracking
- CCTV Monitoring
- Crime Prevention
- Threat Management
- Access Control
- Metal Detector Operation
- CCTV Surveillance
- Workplace Safety
- Loss Prevention
- Attention to Detail
- POS System Operation
- Decision-Making
- Customer Engagement
Timeline
Security Officer
Securitas Security Services USA
03.2023 - 09.2023
Warehouse Worker
Amazon
11.2022 - 03.2023
Scare Actor
Indy Scream Park
10.2022 - 11.2022
Associate
Walmart
08.2022 - 09.2022
Customer Service Representative
Aptive Environmental
06.2022 - 08.2022
Associate
Handy Mart Gas Station
10.2020 - 06.2022
Bachelor of Science - Healthcare Administration
Indiana Wesleyan University
High School Diploma -
Dixon High School