Destiny Wesner
Retail Manager
Greer,SC
Summary
Goal-oriented Retail Manager with 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Food Lion
Simpsonville, SC
02.2021 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Recruited and hired top performers to add talent and value to department.
Evening Manager
Southeastern Grocers
Simpsonville, SC
03.2020 - 02.2021
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised staff of 15 or more personnel by implementing company policies, protocols, work rules and disciplinary action.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Pricing Specialist
Southeastern Grocers
Simpsonville, SC
03.2018 - 02.2020
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Implement corrective action plans to solve organizational or departmental problems
- Determine price schedules and discount rates
- Organized or approved promotional campaigns
- Prepare, examine, or analyze reporting and procedural standards
- Assist customers by providing information and resolving their complaints
- Supervise others and provide on-the-job training.
Bookkeeper
Southeastern Grocers
Simpsonville, SC
01.2016 - 03.2018
- Posted daily receipts and payments in accordance with corporate protocols.
- Reconciled and corrected issues with financial records.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Homeschool
Simpsonville 01.2014 - 01.2018
Skills
Time Management Service Orientation
Budgeting
Employee training
Complaint resolution
Account management
Communications management
Certification
Certified Food Safety Manager- Sept 2020/Sept 2025
Timeline
Customer Service Manager
Food Lion
02.2021 - Current
Certified Food Safety Manager- Sept 2020/Sept 2025
09-2020
Evening Manager
Southeastern Grocers
03.2020 - 02.2021
Pricing Specialist
Southeastern Grocers
03.2018 - 02.2020
Bookkeeper
Southeastern Grocers
01.2016 - 03.2018
High School Diploma -
Homeschool
01.2014 - 01.2018