Destiny White

As a caregiver for those who rely on others for basic daily care, such as bathing, eating, and personal hygiene. Itypically work with elderly or disabled individuals to do things such as..`

• Helpinng clients get in and out of beds and wheelchairs.
• Following safe lifting and transferring techniques to transport residents.
• Collecting and recording patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
• Monitoring health and well-being of clients and reported significant health changes.
• Assisting clients with maintaining good personal hygiene.
• Contributing to case reviews of client status and progress.
• Performing light housekeeping tasks related to the client's care such as laundry and changing linens.
• Exceeding customer satisfaction by finding creative solutions to problems.
• Understanding and following oral and written directions.
• Approaching customers and engaging in clients through use of effective interpersonal and people skills.

I was the first point of contact for internal and external parties for our office, my responsibilities included but were not limited to...

• Answering phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Resolving customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
• Developing and implementing strategies to maximize guest satisfaction and optimize operational efficiency.
• Supervising the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
• Managing inventory levels for supplies used at the front desk such as stationary items, key cards.
• Displaying strong telephone etiquette, effectively handling difficult calls.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Performing administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
• Established strong relationships with corporate clients in order to foster repeat business opportunities.