Destiny Whitehead
Grand Rapids
Summary
Experienced CNA with over 7 years of experience in success of implementing patient care plans, leading in documentation, strong commitment to delivering exceptional care, and collaborating with physician and nursing staff to improve patient outcomes. Seeking a position to provide outstanding patient care as a dependable team member.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Shelter Assistant
Safe Haven Ministries
Grand Rapids
12.2024 - 08.2025
- Assisted in daily operations by providing support to residents, ensuring a safe and welcoming environment.
- Coordinated intake processes for new residents, improving efficiency and enhancing overall service delivery.
- Developed and facilitated workshops focused on life skills, fostering personal growth and community engagement.
- Implemented safety protocols, minimizing risks and ensuring compliance with organizational standards and regulations.
- Collaborated with team members to address resident needs, promoting a culture of respect and inclusivity.
- Provided crisis intervention support, effectively managing conflicts and enhancing the stability of the shelter environment.
- Maintained accurate records of resident progress, ensuring data integrity for program assessments and improvements.
- Performed administrative duties such as answering phone calls, responding to emails, filing paperwork.
- Conducted regular facility inspections to ensure safety standards were met.
CNA & Youth Specialist
Samaritas
Grand Rapids
08.2023 - 02.2024
- Serve as a role model to youth in residence by modeling responsible behaviors as required
- Provide guidance in daily living skills, including household chores to youth
- Monitor activities of youth to ensure their safety and wellbeing. Report non-compliance with home rules to the Case Manager
- Maintain communication with youth to ensure adjustment to program expectations
- Facilitate and/or participate in 'house meetings' to review house rules, plan activities or discuss other needs of house/group
- Participate in treatment planning meeting with each youth as needed or requested
- Communicate implementation of each youth’s Independent Living Plan with Independent Living Coach, Case Manager and other appropriate parties
- Maintain adequate awareness of youth’s activities to ensure the safety of the youth, other residents, staff and the home are maintained
- Report safety hazards and needed repairs within home and grounds to designated Case Manager or Supervisor
Manager Trainee
Hertz Car Rental
Grand Rapids
02.2023 - 08.2023
- I provided hands-on training in Sales, Operations, Customer Service, finance, and people management
- Supported the achievement of location sales goals and customer service excellence
Nurse Technician
Corewell Health
Grand Rapids
01.2022 - 02.2023
- Facilitates efficient and effective patient flow including preparing the patient for the visit, admission, and providing specific services and education as determined by the providers
- Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health records
- Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel
- Greets and communicates with patients in a consistent way with caring and respect.
- Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care
- Collects and monitors patient data, reporting patient data and patient needs as directed.
- Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards
- Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency.
- Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance
Customer Service Representative
United Healthcare
Nashville
10.2020 - 12.2021
- Call members to schedule in home visits with a Physician or a Nurse Practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
Technical Support Representative
Spectrum
Grand Rapids
02.2021 - 08.2021
- Helped troubleshoot service issues and handle billing inquiries for Spectrum customers
CNA
Grand Rapids Home for Veterans
Grand Rapids
11.2019 - 05.2020
- Responsible for supervision of residents day-to-day activities
- Provide security oversight to clients within the facility
- Maintain order within the facility by enforcing all rules, regulations and policies.
- Maintained adequate records of resident activities
Education
CNA Certification -
Goodwill Industries of Greater Grand Rapids
12.2019 - 12.2027
GED -
Sparta Adult Education
Skills
- Certified CNA
- Patient care planning
- Wound care management
- Medication administration
- Pain management
- Customer Service
- Medical Office experience
- Patient education and care plans
- Documentation and record-keeping
- Collaboration with nursing staff
- Patient satisfaction
- CPR Certified
- First Aid Certified
- Compassionate daily care
- Business office coordinating
Timeline
Shelter Assistant
Safe Haven Ministries
12.2024 - 08.2025
CNA & Youth Specialist
Samaritas
08.2023 - 02.2024
Manager Trainee
Hertz Car Rental
02.2023 - 08.2023
Nurse Technician
Corewell Health
01.2022 - 02.2023
Technical Support Representative
Spectrum
02.2021 - 08.2021
Customer Service Representative
United Healthcare
10.2020 - 12.2021
CNA Certification -
Goodwill Industries of Greater Grand Rapids
12.2019 - 12.2027
CNA
Grand Rapids Home for Veterans
11.2019 - 05.2020
GED -
Sparta Adult Education