Summary
Overview
Work History
Education
Skills
Timeline
Generic
Destiny Williams

Destiny Williams

Self-Starter
Saginaw,MI

Summary

High-performing associate with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Paraprofessional

Accel Schools
Saginaw, MI
08.2022 - Current
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Sales Associate

Bath & Body Works
Saginaw, MI
11.2021 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Detention Specialist/Supervisor

Saginaw County
Saginaw, MI
12.2016 - 09.2022
  • Processed visitors and attorneys arriving to see residents.
  • Physically restrained residents during peer altercations using leverage holds and legal force.
  • Attended to feeding, housing, and physical well-being of residents.
  • Processed residents through appropriate identification and documentation processes as part of facility booking procedures.
  • Regularly conducted security and sanitation checks.
  • Wrote daily reports and maintained logs of residents activities and behaviors.
  • Took custody of residents from arresting officers to begin processing into detention facility.

Youth Care Worker

Saginaw County Youth Protection Council
Saginaw, MI
05.2017 - 05.2018
  • Evaluated needs of youth and outlined measures to address.
  • Completed clear and concise documentation of youth behavior and actions.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Assisted youth with obtaining resources such as food, clothing and shelter.

Juvenile Detention Specialist

Midland County
Midland, MI
01.2017 - 08.2017
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters, and work areas for contraband.

Treatment Specialist

Holy Cross Children Services
Saginaw, MI
12.2015 - 04.2017
  • Provided individual and group counseling.
  • Monitored client's progress throughout rehabilitation program.
  • Identified and prioritized treatment needs and formulated appropriate treatment plans.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Facilitated group counseling sessions to support and encourage client growth.

Client Service Representative

H & R Block Tax Services
Saginaw, MI
12.2014 - 04.2015
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained and managed customer files and databases.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Education

No Degree - Criminal Justice

Saginaw Valley State University
Bay City, MI
08.2011 - 05.2017

High School Diploma -

Saginaw High School
Saginaw, MI
09.2009 - 06.2010

Skills

Middle school education

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Timeline

Paraprofessional

Accel Schools
08.2022 - Current

Sales Associate

Bath & Body Works
11.2021 - Current

Youth Care Worker

Saginaw County Youth Protection Council
05.2017 - 05.2018

Juvenile Detention Specialist

Midland County
01.2017 - 08.2017

Detention Specialist/Supervisor

Saginaw County
12.2016 - 09.2022

Treatment Specialist

Holy Cross Children Services
12.2015 - 04.2017

Client Service Representative

H & R Block Tax Services
12.2014 - 04.2015

No Degree - Criminal Justice

Saginaw Valley State University
08.2011 - 05.2017

High School Diploma -

Saginaw High School
09.2009 - 06.2010
Destiny WilliamsSelf-Starter