Destiny Williams
Self-Starter
Saginaw,MI
Summary
High-performing associate with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Paraprofessional
Accel Schools
Saginaw, MI
2022.08 - Current
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Sales Associate
Bath & Body Works
Saginaw, MI
2021.11 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Detention Specialist/Supervisor
Saginaw County
Saginaw, MI
2016.12 - 2022.09
- Processed visitors and attorneys arriving to see residents.
- Physically restrained residents during peer altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of residents.
- Processed residents through appropriate identification and documentation processes as part of facility booking procedures.
- Regularly conducted security and sanitation checks.
- Wrote daily reports and maintained logs of residents activities and behaviors.
- Took custody of residents from arresting officers to begin processing into detention facility.
Youth Care Worker
Saginaw County Youth Protection Council
Saginaw, MI
2017.05 - 2018.05
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Juvenile Detention Specialist
Midland County
Midland, MI
2017.01 - 2017.08
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
Treatment Specialist
Holy Cross Children Services
Saginaw, MI
2015.12 - 2017.04
- Provided individual and group counseling.
- Monitored client's progress throughout rehabilitation program.
- Identified and prioritized treatment needs and formulated appropriate treatment plans.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Assisted clients in exploring feelings and understanding behaviors.
- Facilitated group counseling sessions to support and encourage client growth.
Client Service Representative
H & R Block Tax Services
Saginaw, MI
2014.12 - 2015.04
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
No Degree - Criminal Justice
Saginaw Valley State University
Bay City, MI 2011.08 - 2017.05
High School Diploma -
Saginaw High School
Saginaw, MI 2009.09 - 2010.06
Skills
Middle school education
Conflict resolution techniques
Social development and integration
Special education
Interdisciplinary team collaboration
Group and individual instruction
Multitasking Abilities
Clerical Support
Written Communication
Cultural Awareness
Active Listening
Problem-Solving
Teamwork and Collaboration
Evidence processing
Independent research
Personal computer maintenance
Timeline
Paraprofessional
Accel Schools
2022.08 - Current
Sales Associate
Bath & Body Works
2021.11 - Current
Youth Care Worker
Saginaw County Youth Protection Council
2017.05 - 2018.05
Juvenile Detention Specialist
Midland County
2017.01 - 2017.08
Detention Specialist/Supervisor
Saginaw County
2016.12 - 2022.09
Treatment Specialist
Holy Cross Children Services
2015.12 - 2017.04
Client Service Representative
H & R Block Tax Services
2014.12 - 2015.04
No Degree - Criminal Justice
Saginaw Valley State University
2011.08 - 2017.05
High School Diploma -
Saginaw High School
2009.09 - 2010.06