Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Education And Training
Willing To Relocate
Timeline
Generic

Destiny Williams

Dallas

Summary

  • Highly organized
  • Manages stress efficiently
  • Effectively Communicates
  • Reliable and Dependable
  • Creative performer
  • Masters new skills quickly
  • Motivated team player
  • Technologically proficient

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Associate II

UST Healthproof
02.2024 - 02.2025
  • Analyze information, enter and verify data, following the SOP to ensure completion of the task
  • Customer calls, responses and any updates or edits to workflow based on after call work should be performed.
  • Able to handle and manage higher complexity task
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

CSR - Customer Service Representative (Remote)

Express Employment Professionals
09.2023 - 02.2024
  • Warmly greet consumers and determine the problem or cause for their call
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Licensed Medicare Sales Agent

TogetherHealth
06.2022 - 08.2023
  • Effectively explain the benefits of coverage
  • Verify policy information
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.

Patient Access Registration

Parkland Health & Hospital System
01.2022 - 06.2022
  • Obtain, verify, and update accurate demographic, financial, and insurance information in the process of registration
  • Refers appropriate cases to financial counseling for follow-up and consultation and Case Management for clinical justification for pre-authorization as necessary
  • Educate patients about financial liabilities, employs proper, compliant patient liability collection techniques before, during and after date of service
  • Ensures Patient Rights & Responsibilities as well as other required documents are properly explained and presented to patients

Office Coordinator - Urology

Cleveland Clinic Indian River Hospital
11.2020 - 08.2021
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability

Data Entry

Spherion
10.2019 - 05.2020
  • Executed administrative tasks to maintain accurate records, documentation, and data entry.
  • Reduced errors in financial statements with meticulous attention to detail during data entry.
  • Monitored data entry processes and worked to improve efficiency and performance.
  • Performed data entry, data management and time series analysis and forecasting.
  • Maintained accurate guest records through diligent data entry and consistent database management practices.

Data Entry/Customer Service

Teleperformance
10.2017 - 12.2018
  • Inputting customer and account data from source documents within time limits
  • Compiling, verifying accuracy, and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
  • Responding to queries for information and access relevant

Education

High school or equivalent -

Fort Pierce Westwood High School
Fort Pierce, FL
05.2017

Skills

  • Epic Development
  • EClinicalWorks Experience
  • Clerical Coordination
  • Office Administration
  • Insurance Eligibility Verification
  • Efficient Scheduling
  • Adaptable in Rapid Environments
  • HIPAA Compliance Knowledge
  • Efficient Typing Skills
  • Phone Etiquette
  • Microsoft Office
  • Accurate Data Entry
  • Billing
  • Outlook
  • Microsoft Word
  • Salesforce Proficiency
  • Medical Records
  • Medical receptionist
  • Medical Scheduling
  • Schedule Appointments
  • Medical terminology
  • EMR systems
  • Medical Office Experience
  • Multi-line phone systems

Certification

Licensed Health Insurance Agent

Additional Information - Education And Training

Youth Employment Success Solutions (YESS) Course, 05/01/17, Academic Skills Strengthening, Technology/ Computer Development, Communication Enrichment, Work Readiness Enhancement, Financial Management Strategies

Willing To Relocate

  • Fort Pierce, FL
  • Dallas-Fort Worth, TX

Timeline

Customer Service Associate II

UST Healthproof
02.2024 - 02.2025

CSR - Customer Service Representative (Remote)

Express Employment Professionals
09.2023 - 02.2024

Licensed Medicare Sales Agent

TogetherHealth
06.2022 - 08.2023

Patient Access Registration

Parkland Health & Hospital System
01.2022 - 06.2022

Office Coordinator - Urology

Cleveland Clinic Indian River Hospital
11.2020 - 08.2021

Data Entry

Spherion
10.2019 - 05.2020

Data Entry/Customer Service

Teleperformance
10.2017 - 12.2018

High school or equivalent -

Fort Pierce Westwood High School

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Destiny Williams