Dominique Bishop
Palmdale,CA
Quote
It is never too late to be what you might have been.
George Eliot
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Associate II
ADT Security
Irving, TX
01.2022 - 03.2023
- Monitored fire, intruder detection, or other security systems.
- Monitored work of contractors in construction or startup phases of security systems.
- Trained new personnel in security procedures or security equipment.
- Responded to emergency situations on on-call basis.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
Patient Service Representative
AmerisourceBergen
12.2021 - 12.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Explained policies, procedures and services to patients.
- Screened patients for eligibility for state, local and federal assistance programs.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Referral Coordinator
Concentra Occupational Health
Valencia, CA
10.2018 - 10.2021
- Managed up to 75 patient referrals daily through multi-line telephone system.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Prepared reports to provide responses to specific problems.
Patient Scheduler
Cedar Sinai Medical Center
Beverly Hills, CA
04.2018 - 10.2018
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of 5 Plastic and Gastrologist surgeons.
- Answered office phones and emails.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled follow-up appointments as designated by physician.
- Located scheduling barriers and implemented appropriate solutions.
- Distributed treatment and procedural information to patients.
- Managed patient check-in and check-out procedures and processed payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Private Caregiver
IHSS - In Home Supportive Services
Palmdale, CA
02.2014 - 04.2018
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported patients to medical, dental and personal care appointments.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Laundered clothing and bedding to prevent infection.
Patient Service Representative
AVOIC, Renaissance Imaging
Palmdale, CA
01.2013 - 11.2017
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scheduled Mammogram, Ultrasound, MRI, CT and X-Ray appointments
Education
High School Diploma -
Pasadena High School
Pasadena, CA05.2005
Skills
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- De-escalation Techniques
- Customer Account Management
- CRM Software
- Multi-Line Phone Systems
- Time Management
- Teamwork and Collaboration
- Microsoft Office
- Remote Office Availability
- Mentoring
- Call Volume and Quality Metrics
Timeline
Customer Service Associate II
ADT Security
01.2022 - 03.2023
Patient Service Representative
AmerisourceBergen
12.2021 - 12.2021
Referral Coordinator
Concentra Occupational Health
10.2018 - 10.2021
Patient Scheduler
Cedar Sinai Medical Center
04.2018 - 10.2018
Private Caregiver
IHSS - In Home Supportive Services
02.2014 - 04.2018
Patient Service Representative
AVOIC, Renaissance Imaging
01.2013 - 11.2017
High School Diploma -
Pasadena High School
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