Destiny Williams
Lafayette,LA
Summary
Dynamic and results-driven professional with exceptional customer service skills earned throughout each form employment listed. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Certified in Microsoft Excel, I excel in inventory management and thrive in fast-paced environments, consistently fostering positive relationships with customers and team members alike.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Lafayette, LA
06.2023 - 10.2025
- Adapted quickly to changing situations and guest needs during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled cash transactions responsibly while ensuring accurate end-of-shift reports.
- Supported team members by training new servers on operational procedures and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed inventory of dining supplies to prevent shortages during service.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Chilis's Bar and Grill
Lafayette, LA
11.2021 - 06.2023
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Processed orders accurately using point-of-sale systems to ensure efficient service.
- Collaborated with kitchen staff to coordinate timely food delivery for optimal satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Associate
Dollar General Market
Gray,la
04.2020 - 09.2020
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized sales floor to enhance customer shopping experience.
- Handled cash register transactions accurately and efficiently.
- Collaborated with team members to achieve store sales goals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in training sessions to improve product knowledge and sales techniques.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Supported promotional activities and ensured displays were well-maintained and appealing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Learned inventory management processes to support stock replenishment efforts.
Education
High School Diploma -
H.L Bourgeois High School
Gray, LASkills
- Certified in Microsoft Excel
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Inventory management
Timeline
Server
Buffalo Wild Wings
06.2023 - 10.2025
Server
Chilis's Bar and Grill
11.2021 - 06.2023
Sales Associate
Dollar General Market
04.2020 - 09.2020
High School Diploma -
H.L Bourgeois High School