Destiny Williams
Gastonia,NC
Summary
Knowledgeable Lead Patient Coordinator with proven ability to streamline patient care processes and enhance team efficiency. Known for fostering strong patient relationships and ensuring seamless communication across departments. Demonstrated skills in medical scheduling and patient intake coordination.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Patient Coordinator
Novant Healthcare- Presbyterian OBGYN
Charlotte Nc
05.2025 - Current
- Developed and implemented workflow improvements, enhancing patient flow and service delivery.
- Coordinated patient appointments, ensuring optimal scheduling and minimizing wait times.
- Trained new staff on patient coordination processes, promoting consistency and best practices.
- Managed electronic health record (EHR) systems for accurate patient information retrieval and updates.
- Maintained data integrity and ensured immediate availability of diagnostic assets by managing image verification and document indexing across internal clinical applications.
- Facilitated critical patient communications, executing outreach for prior baselines, procedural callbacks, and post-biopsy instructions with strict adherence to clinical standards.
- Supported healthcare professionals by directly assisting technologists and physicians during live medical imaging and diagnostic procedures.
- Managed clinical inventory and safety protocols, overseeing the restocking of medical supplies and the secure preparation of hazardous medical waste for transport.
Patient Service Specialist
CaroMont Health- Women’s Health
Lake Wylie Sc
05.2022 - 05.2025
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Trained new team members on clinic procedures to promote a welcoming and cohesive work environment.
- Triaged high call volumes, directing requests to appropriate departments to enhance patient service.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients on pre-surgery requirements, minimizing complications on the day of procedures.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Patient Service Specialist
CaroMont Health -Urgent Care
Lake Wylie
05.2022 - 05.2025
- Coordinated patient scheduling and appointments to improve operational flow and enhance patient satisfaction.
- Managed insurance verification processes to provide accurate coverage information for patients.
- Assisted in triaging patient inquiries and resolved issues promptly to ensure service continuity.
- Assisted in triaging patient inquiries, resolving issues promptly to maintain service continuity.
- Implemented electronic health record updates, improving data accuracy and accessibility for clinical staff.
- Trained new staff on patient service protocols, fostering a collaborative team environment.
- Conducted training sessions for new staff on established procedures to ensure consistent service delivery., enhancing team efficiency and knowledge retention.
- Managed FMLA claims process, ensuring compliance with regulations and company policies.
Education
Associate of Science -
Maryville University of Saint Louis
St. Louis, MO05-2021
High School Diploma -
Ashbrook High School
Gastonia, NC08-2019
Skills
- Surgery Scheduler
- Appointment Scheduling
- Test scheduling
- Patient Communication
- Insurance Verification
- Medical Billing
- Payment collection
- HIPAA Compliance
- Medical Terminology
- Claims processing
- Healthcare Compliance
- FMLA regulations
- Customer Service
- Professional ethics
- Revenue Cycle Management
- Customer service
Certification
- First Aid Certification
- CRCST certified
- HSPA certified
Timeline
Lead Patient Coordinator
Novant Healthcare- Presbyterian OBGYN
05.2025 - Current
Patient Service Specialist
CaroMont Health- Women’s Health
05.2022 - 05.2025
Patient Service Specialist
CaroMont Health -Urgent Care
05.2022 - 05.2025
High School Diploma -
Ashbrook High School
Associate of Science -
Maryville University of Saint Louis