Nicole Catanzarite
Mishawaka,IN
Summary
A motivated goal-oriented Administrative Medical Assistant with 21 years of experience in providing superior patient care in a fast paced doctors office. Dedicated professional with strong administrative skills in scheduling and records management. Effective in training new staff and maintaining professional telephone etiquette to ensure seamless patient interactions and office productivity.
Overview
21
21
years of professional experience
Work History
Administrative Medical Assistant
Michiana Spine
Granger, IN
01.2005 - 02.2026
- Managed electronic health record systems for precise data entry and retrieval.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Office scheduler for surgeries, new patients, and follow-up appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted with scheduling surgeries or tests when requested.
- Assisted with referrals and prepared medical records for patients.
- Facilitated transmission of medical records and correspondence via mail, e-mail, and fax.
- Trained new administrative staff on office procedures and software usage.
- Coordinated communication between patients and healthcare providers effectively.
- Educated patients on treatment plans and provided necessary follow-up information.
- Contacted other healthcare providers regarding patient care plans.
Education
Some College (No Degree) - Administrative Medical Assistant
Ivy Tech Community College of Indiana
South Bend, INSkills
- Surgery Scheduler
- Medical records management
- Multi-line telephone management
- Team training
- Attention to detail
- Appointment scheduling
- Patient referrals
- Time management efficiency
- Professional telephone etiquette
Timeline
Administrative Medical Assistant
Michiana Spine
01.2005 - 02.2026
Some College (No Degree) - Administrative Medical Assistant
Ivy Tech Community College of Indiana