Work History
Destiny Zabala

Destiny Zabala



Passionate mental health professional with a vast knowledge about the various processes of human behavior. History of success working with diverse client populations in one-on-one and group settings. Effective motivator, communicator, and advocate with the ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and achieve challenging goals and objectives. Ready to serve as mentor and resource to clients in need.


years of professional experience

Work History

Residential Counselor

Helen Ross Mcnabb Center
2022.10 - Current
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Engaged intervention techniques to deescalate aggressive and hostile behavior of residents.
  • Utilized online database to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
  • Counseled impatient residents in group sessions to assist in overcoming dependencies and adjustments to life.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.


Grifols Plasma Center
2021.11 - 2022.10
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Obtained blood specimens by performing venipunctures and finger sticks each day.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.

Residential Technician

Frontier Health
2018.01 - 2021.05
  • Verified group home and program-owned equipment remained clean, sanitary and in good working condition.
  • Assisted in administration of medications and worked with pharmacy to replenish medications.
  • Prepared meals for residents and performing grocery shopping duties.
  • Helped residents with grooming, bathing, dressing, and feeding.
  • Supervised all group home residents in all daily activities of residential program.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Activities Assistant

Center On Aging & Health
2013.01 - 2018.01
  • Engaged residents through events, small groups and personal attention.
  • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Scheduled movies, entertainment and other special events.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Planned, coordinated and implemented activities to address needs of participants with varying abilities.
  • Documented preferences and helped develop relevant activities.
  • Coordinated and led activities for both small and large groups.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Evaluated supplies and requested purchases to meet activity plans.


Bachelor Of Science - Psychology Behavioral Neuroscience

East Tennessee State University, Johnson City, TN
  • Magna Cum Laude Graduate
  • Dean's List Recognition Recipient
  • James S. Perry Award Nominee
  • Edna Harrison Family Scholarship Recipient
  • HOPE Lottery Scholarship Recipient
  • 3.7 GPA
  • Psi Chi Honor Society Member - ETSU Chapter
  • Physician’s Assistant Student Organization Member
  • Psychopharmacology Research Lab Assistant
  • Extracurricular Activities: Attended psychological seminars

National Healthcareer Association Certification - Phlebotomy Technician

Northeast State Community College, Kingsport, TN
  • Relevant Coursework: 7 weeks of in-class learning
  • Professional Development: 2 Weeks of on-site clinical rotations
  • National Certification Exam: Passed
  • Certification #: Y5J8C6Y4

High School Diploma - Cosmetology

Unicoi County High School, Erwin, TN
  • Class Rank – 11/185
  • ACT score - 24
  • Rising Star Award Recipient
  • Completed various AP courses
  • 3.9 GPA
  • Ranked in Top 5% of class
  • Extracurricular Activities: Cheerleading, Yearbook, Various Volunteer Work, Attend Leadership Conferences
  • National Honor Society Member
  • Beta Club member
  • German Club Member
  • Elected German Club Parliamentarian
  • Elected Vice President of Student Body Class (Each year: 2012-2016)
  • Student Council Member
  • Book Club Member
  • Art Club Member
  • Elected Art Club Vice President
  • Capstone Project Leader: Yuda Bands - Supervised a selected team to raise funds for an impoverished child’s education
  • Selected as a Senior Mentor for incoming students


  • Adaptable to Changing Demands
  • Computer and Microsoft Office Skills
  • Eager to Learn
  • Willingness to Help
  • Calm and Patient Demeanor


  • Mental Health Disorders
  • Emotional Disorders
  • Substance Abuse Disorders
  • Psychosocial Support
  • Cognitive Disabilities
  • Social/Public Service Industry
  • Healthcare Industry


Residential Counselor - Helen Ross Mcnabb Center
2022.10 - Current
Phlebotomist - Grifols Plasma Center
2021.11 - 2022.10
Residential Technician - Frontier Health
2018.01 - 2021.05
Activities Assistant - Center On Aging & Health
2013.01 - 2018.01
East Tennessee State University - Bachelor Of Science, Psychology Behavioral Neuroscience
Northeast State Community College - National Healthcareer Association Certification, Phlebotomy Technician
Unicoi County High School - High School Diploma , Cosmetology
Destiny Zabala