DESTINY ZABALA-MASON
Sacramento
Summary
Demonstrates strong proficiency in customer service . Newly Certified Phlebotomist with extensive training and hands-on experience. Eager to apply a comprehensive service background and compassionate approach with patients and the health care community.
Overview
7
7
years of professional experience
Work History
Business service representative
Wells Fargo
07.2022 - 03.2024
- Managed client relationships in a collaborative and supportive manner
- Implemented innovative business solutions to enhance customer satisfaction
- Exhibited authoritative knowledge of Wells Fargo's services
Medical service representative
Health Net , Centene
11.2021 - 04.2022
- Represented medical services with authority and compassion
- Achieved high patient satisfaction rates
- Utilized medical terminology for clear communication
- Resolved patient complaints effectively
- Influenced positive change in service protocols
Retail Sales Associate
Upper Level
02.2018 - 05.2019
- Implemented innovative merchandising strategies
- Exceeded sales targets consistently
- Trained new hires, fostering a supportive environment
- Contributed to 15% increase in store footfall
Crew Member
McDonald's
11.2016 - 01.2018
- Served customers swiftly and efficiently
- Maintained a clean and hygienic work environment
- Collaborated with team to meet service goals
- Resolved customer complaints, enhancing customer satisfaction
Education
Nursing -
Sacramento City College
Sacramento09-2027
CPT - Phlebotomy
Phlebotomy Training Specialist
Sacramento, CA09-2024
Skills
- Customer Service
- Communication
- Conflict Resolution
- Medical Terminology
- Skillful
- Compassion
- Adaptability
- Organization
Contact
Sacramento, USA 95823
Education and Training
Sacramento, CA,true,Sacramento
Timeline
Business service representative
Wells Fargo
07.2022 - 03.2024
Medical service representative
Health Net , Centene
11.2021 - 04.2022
Retail Sales Associate
Upper Level
02.2018 - 05.2019
Crew Member
McDonald's
11.2016 - 01.2018
Nursing -
Sacramento City College
CPT - Phlebotomy
Phlebotomy Training Specialist
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