Ashley Graham
East Hartford,CT
Summary
Reliable and detail-focused with passion for precision and craftsmanship. Understanding of welding techniques and safety protocols paired with hands-on skills in metal cutting and joining. Committed to contributing to high-quality work and achieving project success.
Overview
4
4
years of professional experience
Work History
Business Service Representative
Trinity Health of New England
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong client relationships with effective communication and consistent followup.
- Provided ongoing training to team members, fostering professional development and ensuring top-quality service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Records Clerk
Fichman Eye Center / SightMD
08.2022 - 04.2023
- Processed and fulfilled medical record requests efficiently.
- Facilitated patient check-in and check-out processes efficiently.
- Handled incoming calls and assessed patient needs to provide appropriate direction and care.
Technician
Tolland Eye Care
01.2022 - 07.2022
- Retrieved patient files in preparation for the following day's appointments.
- Processed patient check-outs efficiently, ensuring accurate documentation and billing.
- Prepared patients for medical procedures and examinations.
General Warehouse Associate
HomeGoods Distribution Center
10.2020 - 09.2021
- Interpreted distribution instructions to accurately select merchandise.
- Replaced pallets and nestaners when full to maintain workflow efficiency.
- Managed attribution processes for distribution operations.
Education
Certificate - Welding
Goodwin University
East Hartford12-2024
No Degree - Criminal Justice
Manchester Community College
ManchesterHigh School -
East Hartford High School
East Hartford, CT06.2018
Skills
- Industry expertise
- CRM software
- Financial acumen
- Teamwork
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Adaptability
Community Service
- GEAR UP PTO meetings
- FoodShare in Bloomfield CT
- EHSC Soccer Coach
- Connections Plus
Timeline
Business Service Representative
Trinity Health of New England
07.2023 - Current
Medical Records Clerk
Fichman Eye Center / SightMD
08.2022 - 04.2023
Technician
Tolland Eye Care
01.2022 - 07.2022
General Warehouse Associate
HomeGoods Distribution Center
10.2020 - 09.2021
High School -
East Hartford High School
Certificate - Welding
Goodwin University
No Degree - Criminal Justice
Manchester Community College