Sinletha Nicely
Brunswick,GA
Summary
Dynamic and results-driven professional with extensive customer service experience at Sea Island. Proven ability in conflict resolution and relationship building, enhancing customer satisfaction. Skilled in CRM software and adept at multitasking, I consistently deliver exceptional service while maintaining a calm demeanor under pressure. Committed to fostering teamwork and operational efficiency.
Overview
7
7
years of professional experience
Work History
Business Customer Service Representative
Sea Island
Saint Simons Island, GA
12.2025 - Current
- Assisted customers with inquiries and product information, ensuring high levels of satisfaction.
- Processed orders and resolved issues efficiently using CRM software.
- Collaborated with team members to enhance service delivery and streamline operations.
- Maintained accurate records of customer interactions for future reference.
Restaurant Team Member
Willie's Wee-Nee Wagon
Brunswick, GA
05.2025 - 11.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Prepared food items according to health and safety standards, ensuring quality and freshness.
- Operated kitchen equipment and tools safely while maintaining a clean workspace.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
Hospitality Worker
St.Joseph Hospital
Savannah, GA
03.2023 - 06.2025
- Assisted patients with daily activities, ensuring comfort and adherence to safety protocols.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization in patient areas, adhering to hospital standards.
- Collaborated with healthcare team to facilitate efficient patient care transitions.
CNA
Nursing Home
Miami, FL
01.2019 - 2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Supported mobility needs through safe transfer techniques and use of assistive devices.
Education
High School Diploma -
Brantley County High School
Nahunta, GA05.2023
Skills
- Customer service
- Relationship building
- Call center experience
- Conflict resolution
- Marketing
- Account management
- Market research
- Complaint handling
- CRM software
- Sales
- Financial acumen
- Industry expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
Timeline
Business Customer Service Representative
Sea Island
12.2025 - Current
Restaurant Team Member
Willie's Wee-Nee Wagon
05.2025 - 11.2025
Hospitality Worker
St.Joseph Hospital
03.2023 - 06.2025
CNA
Nursing Home
01.2019 - 2025
High School Diploma -
Brantley County High School