Nicole Cunningham
Pittsburgh,PA
Summary
Resourceful Business Support Representative known for high productivity and efficient task completion. Skilled in client relations, process optimization, and data analysis. Excel in communication, problem-solving, and time management to enhance operational workflows and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Business Support Representative
Willis Towers Watson
Pittsburgh , PA
07.2024 - Current
- Provided customer service to internal and external clients by answering questions, resolving issues and processing requests.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Office Assistant
Med express Urgent Care
Pleasant Hills, PA
11.2019 - 07.2022
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Performed data entry of patient information into computer systems.
- Scheduled appointments for clients and staff members.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Processed payments from customers using cash, credit cards or checks.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Private Pay Specialist
Hanger Inc.
Pittsburgh, PA
07.2015 - 01.2019
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Performed data entry and reconciliation of financial transactions.
- Processed invoices, credit memos, and other documents related to payments.
- Resolved discrepancies between vendor accounts and internal records.
Education
Business Management
Sawyer School Of Business
Pittsburgh, PA07-1998
Skills
- Cross-functional coordination
- CRM Software
- Financial Acumen
- Industry Expertise
- Promotional support
- Regulatory Compliance
Timeline
Business Support Representative
Willis Towers Watson
07.2024 - Current
Front Office Assistant
Med express Urgent Care
11.2019 - 07.2022
Private Pay Specialist
Hanger Inc.
07.2015 - 01.2019
Business Management
Sawyer School Of Business
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