Destiny Kettly Charles

Oversee daily store operations and team management.

Maintain high customer service standards and performance goals.

Conducted independent psychiatric intake screenings and suicide risk assessments prior to admission.

Presented patient cases during interdisciplinary morning meetings.

Collaborated with psychiatrists and nursing staff to determine appropriate level of care

Utilized de-escalation techniques with high-acuity patients.

Managed daily operations, staff supervision, scheduling, and payroll.

Handled customer escalations and conflict resolution.

Supervised, trained, and scheduled team members to ensure efficient service and performance.

Maintained compliance with health, safety, and sanitation standards.

Coordinated shift coverage and ensured timely order fulfillment.

Monitored sales performance and implemented strategies to meet revenue goals.

Processed insurance claims and verified prescription coverage.

Maintained HIPAA compliance in high-volume healthcare environment.

Assisted patients with medication coordination and prior authorizations.

Supported pharmacy workflow and supervised staff during shifts.

Assisted clients with obtaining MassHealth, SNAP benefits, housing resources.

Coordinated intake appointments and maintained confidential records.

Advocated for individuals with mental health and developmental challenges.