Overview
Work History
Education
Skills
Have held CNA certifications in NH, NJ, NC, FL, and will be certified in AL by the end of the month.
Timeline
RegisteredNurse
Jennifer Scoggins

Jennifer Scoggins

CNA
Gadsden,AL

Overview

20
20
years of professional experience

Work History

Store Manager

Donovan's Liquors
09.2023 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Sales Associate

Donovan's Liquors
10.2020 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Condom Knowledge
05.2016 - 10.2020
  • Sales of adult related novelty items, lingerie, toys and products
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.

CNA/ED Tech/Unit Sec.

BAY MEDICAL SACRED HEART
10.2006 - 04.2016
  • Care of patients as CNA in floor setting
  • 2.5 yrs Cardiac floor
  • Every 3rd week Phlebotomy only for weekends
  • Fill in Unit secretary
  • Float pool
  • Pulmonary, 5 General Medical, SICU, and MICU
  • CNA and Unit Secretary
  • 5 years 3 Med Neuro as both CNA and Unit Secretary simultaneously
  • Consistently floated to 4 Orthopedic and 4 Surgical floor
  • 1.7 yrs Emergency Dept
  • Phlebotomy, Triage, Psych area, 12 lead EKGs, Vital signs, CPR
  • Have assisted many physicians with care and treatment on many floors and settings
  • Assisted patients with daily living activities, providing compassionate support.
  • Monitored vital signs to ensure patient safety and well-being.
  • Supported nursing staff by preparing rooms and equipment for procedures.
  • Improved patient comfort by promptly addressing needs and requests.
  • Assisted in patient mobility to prevent falls and injuries.
  • Supported emotional well-being of patients with compassionate interaction.
  • Assisted in feeding and hydration to maintain patient health.
  • Prepared patients for exams and procedures, ensuring readiness.
  • Collected samples for testing, supporting diagnostic processes.
  • Supported infection control by adhering to hygiene protocols.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

CNA

Sullivan County Nursing Home
10.2004 - 09.2006
  • Daily care of patients on all units
  • ADL, bathing, toileting, feeding, dressing, vital signs

Education

CNA

Northside Rehab Center
Gadsden, AL
03-2025

CNA -

Bay Medical Center Sacred Heart
Panama City, FL
01.2006

Basic Law Enforcement Training -

Western Piedmont Comm. College
Morganton, NC
01.1999

CNA -

Red Cross
Morganton, NC
01.1999

GED -

NH Community Tech College
Claremont, NH
01.1997

LNA -

Newport, NH
01.1992

Skills

  • Nursing Assistant
  • Hospital Unit Fill In Secretary PRN
  • Phlebotomist
  • Emergency Department Technician
  • LNA/CNA licensure
  • Cardiac care
  • Pulmonary care
  • Neurological care
  • Orthopedic care
  • Post Stroke care
  • Pre- and Post- Surgical care
  • SICU patient care
  • MICU patient care
  • 12 lead EKG
  • ED Triage Tech Assessment training
  • Assisting physicians with treatment
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Goals and performance
  • Policies and procedures
  • Work Planning and Prioritization
  • Documentation and reporting

Have held CNA certifications in NH, NJ, NC, FL, and will be certified in AL by the end of the month.

.

Timeline

Store Manager

Donovan's Liquors
09.2023 - 12.2024

Sales Associate

Donovan's Liquors
10.2020 - 09.2023

Sales Associate

Condom Knowledge
05.2016 - 10.2020

CNA/ED Tech/Unit Sec.

BAY MEDICAL SACRED HEART
10.2006 - 04.2016

CNA

Sullivan County Nursing Home
10.2004 - 09.2006

Basic Law Enforcement Training -

Western Piedmont Comm. College

CNA -

Red Cross

GED -

NH Community Tech College

CNA

Northside Rehab Center

CNA -

Bay Medical Center Sacred Heart

LNA -

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