Destiny S. Ramos-Heredia

My experience working at JCPenney has helped me develop strong customer service, communication, teamwork, and organizational skills. I regularly assist customers, by helping them find what they need, and make sure they have a positive experience. I also work closely with management by putting out new merchandise, keeping the store organized, and completing tasks as needed. This experience has taught me how to be dependable, responsible, flexible, and comfortable working in a fast-paced environment.

Volunteering at the Wichita Center, I gained experience working directly with clients and helping them get the items and resources they needed. I also helped keep supplies organized and accessible, strengthening my communication, problem-solving, teamwork, and organization skills.

In both of these experiences I’ve been able to assist clients who experience language barriers, especially those who only speak Spanish, by communicating with them in Spanish since I am fluent. This allows me to provide better support and make clients feel more comfortable and understood.