Destnee Johnson
Greensboro,NC
Summary
Proven ability to enhance productivity and efficiency, as demonstrated at FHI through expert pallet jack operation and teamwork, leading to streamlined freight handling. Skilled in warehouse safety and heavy lifting, with a knack for resolving high-stress customer issues, ensuring increased loyalty and repeat business. Balances physical dexterity with exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freight Handler
FHI
08.2024 - 09.2024
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Loaded and unloaded trucks.
General Laborer
Deployed Services
03.2023 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Truck Unloader
Tysons Good
06.2019 - 12.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Customer Service Representative
Verizon
07.2017 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Overnight Stocker
Walmart
03.2014 - 09.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Diploma - General Studies
James B Dudley
Greensboro, NC06.2016
Skills
Heavy Lifting
Truck loading and unloading
Pallet Jack Operation
Loading and unloading
Package handling
Warehouse Safety
Order Picking
Pallet jack safety
Certification
CPR
Timeline
Freight Handler
FHI
08.2024 - 09.2024
General Laborer
Deployed Services
03.2023 - 05.2024
Truck Unloader
Tysons Good
06.2019 - 12.2022
Customer Service Representative
Verizon
07.2017 - 12.2018
Overnight Stocker
Walmart
03.2014 - 09.2017
Diploma - General Studies
James B Dudley
CPR
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