Destry Wilbourn
Huntsville Hospital System
Athend,AL
16
years of professional experience
Detail-oriented phlebotomy professional with a focus on strong communication and safety protocols. Demonstrated ability to mentor new staff and develop efficient workflows, contributing to optimized specimen processing and enhanced patient care.
Work History
CPT II
12 Years 7 Months- Led phlebotomy team in executing efficient blood collection procedures.
- Trained and mentored new staff on best practices and safety protocols.
- Developed and implemented improved workflows for specimen processing.
- Ensured compliance with health regulations and quality standards within the lab.
- Collaborated with healthcare professionals to address patient needs and concerns.
- Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
- Performed venipuncture, capillary puncture, and other blood collection methods according to established protocols while prioritizing patient safety.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
Receptionist
3 Years 6 Months- Managed front desk operations, ensuring efficient customer service and smooth daily workflow.
- Coordinated appointment scheduling for service visits, optimizing staff utilization and client satisfaction.
- Trained new reception staff on procedures and customer interaction protocols, enhancing team performance.
- Implemented a digital filing system for customer records, improving data retrieval efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma
Phlebotomy Certification - Phlebomtomy
Skills
Strong communication skills
Order of draw
HIPAA compliance awareness
Blood collection techniques
Team leadership
Staff training and development
Venipuncture expertise
Cultural sensitivity
Safety and infection control
Patient identification verification
Timeline
CPT II
Huntsville Hospital System
11.2013 - CurrentRead More
Receptionist
Champion Chevrolet
05.2010 - 11.2013Read More
Calhoun Community College
Phlebotomy Certification from Phlebomtomy
Read More
Athens High School
High School Diploma
Read More