Denise Williams
Baltimore,Maryland
Summary
Highly focused and dependable 911 Dispatcher with a superb record of emergency management customer service for a variety of institutions. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crisis situations for a wide variety of diverse populations. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Police Communication Operator II
Maryland Capitol Police
06.2005 - Current
- Advise police officers of emergencies.
- Direct the officers to the correct location of any given.
- Situation.
- Answer emergency calls and address any question or concerns that callers have.
- Certified to use the Meters/NCIC systems.
- Log daily and routine checks of state buildings, grounds, and other facilities into the CAD system.
- Utilize the cameras to monitor all state grounds.
- Utilize extreme customer services skills to ensure that a caller remains calm and clear.
- Excellent multi-taker.
- Has the ability to type and take a call at the same time.
- Knowledgeable with the 10-code and the abbreviation code.
- Works overtime to ensure that the 24/7 hours of operation is always mandated.
- Assist officer with routine traffic stops and warrant checks.
- Conduct background checks for new employees as well as field interviews.
Security Officer II
Maryland Capitol Police
12.1987 - Current
- Familiar with various tools of the trade including metal detectors and security alarms.
- Experienced in managing large-scale patrols of industrial and commercial properties.
- Skilled in detailed incident reporting and.
- Organized and dependable; keeps promises regarding appointments and treatments.
- Excellent problem-solving skills; can think quickly to provide solutions and instructions.
- Ability to pay close attention to detail for the purpose of detecting threats and intervening when necessary.
- Able to provide entrance authorization support according to company guidelines.
Education
Diploma - General Studies
Walbrook High School
2000 Edgewood StreetJune 1979
Skills
- Strong communication skills
- Excellent Customer Service skills
- Strong Multi- Tasking skills
- CJIS-
- METERS Certified
- Computer Knowledge
- Attention to detail
- CAD
- Strong communication skills
- Computer Knowledge
- Customer services
- Excellent Customer Service
- Dependable
- Managing
- Works
- Multi- Tasking
- Cameras
- Police
- Problem-solving skills
- Reporting
- Type
- Excellent written communication
- Written and oral communication skills
Certification
METERS Certified
Computer Knowledge
Timeline
Police Communication Operator II
Maryland Capitol Police
06.2005 - Current
Security Officer II
Maryland Capitol Police
12.1987 - Current
Diploma - General Studies
Walbrook High School