Kashieka S. Gayle
Queens,N.Y
Overview
12
12
years of professional experience
Work History
Police Communication Operator and Call taker NYPD
City of New York
04.2019 - Current
- Dispatched police units promptly and accurately, prioritizing public and officer safety during critical incidents.
- Answered emergency and non-emergency calls, maintaining calm and professionalism in high-stress situations to ensure effective response.
- Communicated effectively with diverse callers, employing empathy and professionalism to facilitate understanding and support.
Part time Coat Check Attendant
Chelsea Pier Sixty
Manhattan, New York
03.2023 - 06.2023
- Managed coat check operations during high-volume events at Chelsea Pier Sixty.
- Coordinated coat check operations during high-volume events at Chelsea Pier Sixty, ensuring smooth service for guests.
- Delivered exceptional customer service, enhancing guest experience during check-in and check-out of belongings.
- Organized coat storage system, facilitating quick retrieval of guests' items for improved service efficiency.
Crew Server, Cashier and Drive Thru Specialist
McDonalds Restaurant
01.2017 - 12.2019
- Delivered exceptional customer service by resolving complaints and efficiently handling cash and credit transactions.
- Captured and processed accurate orders through restaurant's point-of-sale system, ensuring customer satisfaction.
- Delivered excellent customer service in a fast-paced restaurant environment.
- Took customer orders and processed payments efficiently at the counter.
- Prepared food items following company standards and safety guidelines.
Administrative Assistant Intern
Queens Village Bus Depot (Metropolitan Transit Authority)
07.2016 - 08.2017
- Supported management with administrative projects and reports, contributing to streamlined operations.
- Assisted management with administrative projects and reports.
- Maintained confidential personnel records and filing systems.
- Monitored attendance, FMLA documentation, workers’ compensation, and employee reports to ensure compliance and accuracy.
- Assisted with internal audits and generated employee correspondence.
- Prepared various reports and word processing documents from handwritten drafts for the Assist. General Manager.
- Prepared, arranged files, and executed projects at the Queens Village Depot (MTA).
- Tracked reports on accidents, chronic absenteeism, and sick leave abuse.
- Drafted and sent letters to employees regarding absences due to illness and/or injury, facilitating clear communication.
- Assisted in conducting internal audits on various absences, deviation sheets, Military, Death-in Family.
- Provided telephone coverage for the office, ensuring prompt communication., photocopying, and maintaining Bus Operator's Personnel files and Bus files.
Customer Service Representative
Walgreens
06.2015 - 08.2015
- Provided customer service by assisting customers, answering and maintaining organized store displays.
Daycare Associate
Progressive Daycare
02.2015 - 04.2015
- Supervise children ages 2–10 in a safe and nurturing environment and assisted with daily activities while ensuring children’s safety and well-being.
Education
Pathways College Preparatory School
Saint Albans, NYAssociates - Public Community Health
Laguardia Community College
Skills
- Strong leadership
- Interpersonal skills
- Organizational abilities
- Multitasking abilities
- Computer literate
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Familiar with Excel
- Skilled in social media for communication
- Event promotion
- Typing speed: 35 WPM
Timeline
Part time Coat Check Attendant
Chelsea Pier Sixty
03.2023 - 06.2023
Police Communication Operator and Call taker NYPD
City of New York
04.2019 - Current
Crew Server, Cashier and Drive Thru Specialist
McDonalds Restaurant
01.2017 - 12.2019
Administrative Assistant Intern
Queens Village Bus Depot (Metropolitan Transit Authority)
07.2016 - 08.2017
Customer Service Representative
Walgreens
06.2015 - 08.2015
Daycare Associate
Progressive Daycare
02.2015 - 04.2015
Associates - Public Community Health
Laguardia Community College
Pathways College Preparatory School