Denise Cardenas
San Antonio
Summary
Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure.
Overview
20
20
years of professional experience
Work History
Police Communication Call Taker
City of San Antonio
05.2004 - 06.2024
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Mentored newer staff members on best practices in call-handling etiquette.
- Utilized CRM software proficiently, updating caller records accurately after each interaction for seamless documentation and follow-up processes.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
Education
Associate of Science - Business Administration And Management
Palo Alto College
San Antonio, TX06-2026
High School Diploma -
Edgewood Adult Competency Base High School
San Antonio06-1985
Skills
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Language fluency
- Empathy display
Languages
Spanish
Full Professional
Timeline
Police Communication Call Taker
City of San Antonio
05.2004 - 06.2024
Associate of Science - Business Administration And Management
Palo Alto College
High School Diploma -
Edgewood Adult Competency Base High School
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