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Highly experienced and versatile former law enforcement professional with 19 years of combined service in Australia and the UK, including frontline policing, emergency call-taking, dispatch, and task vetting roles. Recognised for strong communication and interpersonal skills, with the ability to build trust, provide reassurance, and manage sensitive situations with empathy and professionalism. A quick thinker and calm presence under pressure, skilled in real-time risk assessment, problem solving, and intelligence gathering. Adept at working collaboratively with external agencies, stakeholders, and multidisciplinary teams to support community safety and operational outcomes. Experienced in conducting thorough investigations, gathering evidence, interviewing witnesses, and compiling high-quality reports for legal and operational use. Now seeking to transition into a civilian role where these strengths can contribute to community safety, service delivery, and organisational resilience. Strong team player who works effectively with others to manage incidents safely, efficiently, and successfully.
Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure.
Committed communication professional with proven track record in delivering high-quality customer service and support. Equipped with extensive experience in managing and resolving wide range of inquiries efficiently. Recognized for fostering teamwork and adaptability, ensuring seamless operations and positive outcomes.
Professional communicator with experience in high-pressure environments, adept at managing multiple calls and providing accurate information efficiently. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic settings. Skilled in active listening, problem-solving, and customer service, with calm and organized approach employers value.

Fulfilling my life-long dream & desire of becoming an exceptional nurse in the field of healthcare.
Seeking a long-term opportunity of employment.
Dynamic attentive, positive, empathetic, polite & compassionate human being & professional.
Excelling in call prioritization and emergency support to many hospitals and healthcare organizations. Demonstrated leadership and problem-solving skills as a Supervisor at Arbors Assisted Living, ensuring a safe environment and fostering strong relationships with families and residents'.
Committed to delivering exceptional care and compassion, while maintaining complete confidentiality of all patients'.
My goal is to many a difference in the field of nursing and ensure the best possible care and companionship humanity needs and deserves.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Denise Cardenas

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Police Communication Call Taker

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Associate of Science - Business Administration And Management

High School Diploma -

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Police Communication Call Taker

Associate of Science - Business Administration And Management

High School Diploma -

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