Michelle Villa
Queens Village
Summary
Personable and reliable with knack for clear and effective communication. Understanding of emergency response protocols and proficient in operating communication equipment and software. Dedicated to enhancing public safety through quick, accurate information relay.
Overview
11
11
years of professional experience
Work History
NYPD Police Communication Technician
NYPD
06.2024 - Current
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Improved community relations with prompt and professional responses to non-emergency inquiries from the public.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Receptionist/Cashier
BARON NISSAN
08.2020 - 06.2024
- Schedule appointments and enter appointments date and time into computerized scheduler
- Direct incoming calls in courteous and efficient manner, as well as answer inquiries
- Place outbound calls for follow-ups and reach out to prospective clients
- Maintain all records and documents in organized orderly system
- Collect and process payments at time of service
- Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills
Sales Associate
THE CHILDREN'S PLACE
11.2015 - 06.2021
- Greeted customers and ascertained what each customer wanted or needed
- Described merchandise and explained use, operation, and care of merchandise to customers
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Computed sales prices, total purchases and received and processed cash or credit payment
- Answered questions regarding the store and its merchandise
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Counselor
COMMONPOINT QUEENS SAM FIELD CENTER
11.2013 - 08.2014
- Assisted in academic activities with children ages6-9 in an after school environment
- Supervised and participated in recreational activities
- Conducted one on one tutoring sessions
- Engaged the children socially
Education
Master of Arts (M.A.) - International Crime and Justice
John Jay College of Criminal Justice
New York, NY05.2020
Bachelor of Science (B.S.) - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2018
Skills
- Spanish Fluency
- Customer Service
- Interpersonal Communication
- Fast learner
- Organization
- Good Work Ethic
- Data entry proficiency
- Incident documentation
- Call prioritization
- Analytical thinking
Timeline
NYPD Police Communication Technician
NYPD
06.2024 - Current
Receptionist/Cashier
BARON NISSAN
08.2020 - 06.2024
Sales Associate
THE CHILDREN'S PLACE
11.2015 - 06.2021
Counselor
COMMONPOINT QUEENS SAM FIELD CENTER
11.2013 - 08.2014
Bachelor of Science (B.S.) - Criminal Justice
John Jay College of Criminal Justice
Master of Arts (M.A.) - International Crime and Justice
John Jay College of Criminal Justice
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