JESSACA DUNCAN
NORWALK,CT
Summary
Experienced administrative team member with a strong grasp of medical standards, compliance requirements, and operational procedures. Known for practiced problem-solving with a friendly and caring approach, exceptional communication skills, skilled in inventory management, customer service, and inner-office operations.
Overview
11
11
years of professional experience
Work History
Police Dispatcher/Call Taker
IXP Corporation Danbury Police Department
01.2025 - Current
- Directed incoming calls for emergency services including police, fire, and EMS
- Processed incident reports accurately.
- Ensured accuracy and maintenance of security system operations.
- Provident quick and efficient care for each emergency and non emergency.
House Manager/Support Specialist
Star Inc
01.2015 - Current
- Developed systems for efficient management of daily operations in the house.
- Organized and maintained household inventory records, including supplies and equipment.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
Referral Specialist
Yale New Haven Health
05.2024 - 01.2025
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
Receptionist/Medical Scheduler
Stamford Health Medical Group
Norwalk, CT
08.2022 - 05.2024
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
Education
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Housatonic Community College
Skills
- Medical terminology knowledge
- EPIC/ ECW/ SALESFORCE Software
- Insurance Verification
- Database Management
- Appointment Scheduling
- Multi-line telephone operation
- Knowledge of 911 dispatch terminology
- COLLECT Certified
- Team Leadership
- Customer Relationship Management (CRM)
- Verbal and written communication
- Staff Training and Development
Timeline
Police Dispatcher/Call Taker
IXP Corporation Danbury Police Department
01.2025 - Current
Referral Specialist
Yale New Haven Health
05.2024 - 01.2025
Receptionist/Medical Scheduler
Stamford Health Medical Group
08.2022 - 05.2024
House Manager/Support Specialist
Star Inc
01.2015 - Current
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Housatonic Community College