Destynee Harrod
Los Angeles,CA
Summary
Seasoned Courtesy Clerk bringing [Number] years in grocery sales. Knowledgeable about stocking procedures and customer service standards. Polished in completing tasks quickly and with quality in mind.
Well-trained [Job Title] experienced in all aspects of customer service and satisfaction. Brings experience running registers, organizing and locating stock and assisting and lending knowledgeable CRM support.
Hardworking [Job Title] with proven customer service, multitasking and time management abilities. Devoted to giving every customer positive and memorable experience. Thorough understanding of difficult CRM policies and procedures. Expert oversight for moving merchandise, collecting carts and escorting customers to desired items.
Dedicated Courtesy Clerk blends exceptional people-pleasing, physical and CRM-related skills and capabilities. Thoroughly versed in various brands, prices and ingredients. Committed to maintaining positive, friendly relationships with customers. Resourceful understanding of retail environment to assist, fulfill and resolve customer inquiries.
Overview
1
1
year of professional experience
Work History
Courtesy Clerk
Ralph’s
Tustin, CA
10.2012 - 04.2014
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Promoted and explained loyalty programs to customers.
- Employed proper techniques to preserve purchased items for take-home orders.
- Shared detailed information regarding options to help customers make decisions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Placed calls to inventory room to assist product delivery and meet customer requests.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained store cleanliness and sanitation through [Action] and [Action].
- Answered questions and informed customers of current sales and promotions.
- Informed customers about product lines and services offered by company.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
Education
High School Diploma -
Irvine High School
Irvine, CA06.2012
Nursing Assistance
UEI College - Gardena
Gardena, CA03.2015
Skills
- Bagging assistant
- POS system operations
- Customer Service
- Restocking products
- Teamwork
- Good communication
- Leader ship
- Problem solving
- Customer assistance
- Store maintenance
- Transportation solution development
- Inbound and Outbound Calling
- Stockroom procedures
- Senior leadership support
Timeline
Courtesy Clerk
Ralph’s
10.2012 - 04.2014
High School Diploma -
Irvine High School
Nursing Assistance
UEI College - Gardena