Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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DESTYNI PUGH

Hanahan,USA

Summary

Computer Science graduate with experience in customer service, account management, and technical problem-solving. Proven ability to assist customers with account inquiries, resolve service issues, and recommend tailored solutions to meet individual needs. Skilled in building strong customer relationships, driving sales, and managing sensitive account information with accuracy and professionalism. Demonstrates expertise in artificial intelligence, system design, and communication, with a commitment to delivering high-quality service in fast-paced environments.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

8
8
years of professional experience

Work History

Sales Associate

T-Mobile
01.2026 - Current
  • Manage customer accounts, including plan changes, upgrades, and billing support
  • Resolve account-related concerns while ensuring customer satisfaction and retention
  • Recommend products and services based on customer needs
  • Provide technical support and troubleshoot devices
  • Maintain knowledge of current technology, services, and promotions
  • Conducted product demonstrations to educate customers on features and benefits.
  • Processed transactions efficiently while maintaining a high level of accuracy.
  • Collaborated with team members to achieve sales goals and enhance customer service.
  • Provided feedback on customer preferences to inform merchandising decisions.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Community Assistant

University of Georgia Housing
Savannah, GA
07.2023 - 05.2025
  • Fostered a safe and inclusive environment for residents
  • Enforced university policies and promoted accountability
  • Organized and facilitated community-building events
  • Provided mentorship and academic support to students
  • Assisted with conflict resolution and student concerns

Party Host

CEC Entertainment
Charleston, SC
02.2018 - 02.2021
  • Delivered engaging and memorable customer experiences
  • Coordinated event logistics, including scheduling and activities
  • Maintained a high-energy, customer-focused environment
  • Ensured cleanliness and safety during events
  • Enhanced customer satisfaction through strong interpersonal skills

Education

Bachelor of Science - Computer Science

Savannah State University
Savannah, GA
05.2025

Skills

  • Technical & Analytical Skills:
  • Artificial Intelligence, System Design, RFID Technology, Problem Solving
  • Customer Service & Account Management:
  • Customer Relationship Management, Account Support, Billing Resolution, Conflict Resolution, Customer Retention
  • Sales & Communication:
  • Sales, Upselling Techniques, Product Knowledge, Verbal & Written Communication, Active Listening, Team Collaboration
  • Tools & Software:
  • Microsoft Office (Excel, Word, Outlook), POS Systems
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Excellent people skills
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Cash register operation
  • Product sales
  • Conflict resolution
  • Payment processing
  • Negotiation tactics
  • Product promotions

LANGUAGES

English (Native)

Timeline

Sales Associate

T-Mobile
01.2026 - Current

Community Assistant

University of Georgia Housing
07.2023 - 05.2025

Party Host

CEC Entertainment
02.2018 - 02.2021

Bachelor of Science - Computer Science

Savannah State University