Desyrae Myles

• Handled high-volume inbound customer service calls regarding auto insurance policies.

• Explained coverage options, policy terms, and state insurance requirements.

• Reviewed premium changes and explained factors affecting policy rates.

•Delivered professional, empathetic service in a fast-paced call center environment.

• Utilized problem-solving techniques to identify solutions for complex customer inquirieRecorded details of inquiries or complaints to maintain up-to-date records of customer interactions and
• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Maintained logbooks for documenting daily activities and events.
• Interacted professionally with visitors, staff, vendors, and other individuals on site.
• Maintained working knowledge of locations of various departments, buildings and access routes.
• Performed regular patrols of assigned areas to ensure safety and security protocols were followed.