Deterrion Graham
Wylie,TX
Summary
Dynamic professional with experience in sales and shop management. Strong communication and adaptability skills lead to effective problem resolution and customer engagement. Committed to leveraging expertise to enhance operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Agent
JCE Roofinf
Wylie, TX
06.2025 - Current
- Provided product knowledge and recommendations to clients.
- Managed customer inquiries through phone and email communication.
- Educated clients on maintenance and care for roofing products.
- Participated in training sessions to improve sales techniques and product knowledge.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
Shop Manager
Aces & Oasis
wylie, texas
11.2023 - 05.2025
- Managed daily operations to ensure smooth shop functionality.
- Trained and supervised staff in customer service techniques.
- Organized inventory to maintain stock levels and product availability.
- Coordinated promotional events to enhance customer engagement.
- Scheduled staff shifts according to business needs.
- Collaborated with suppliers for timely restocking of products.
- Resolved customer complaints promptly and professionally.
- Maintained high standards of customer service throughout the store.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Implemented strategies to increase sales and profitability of the shop.
Education
High School Diploma -
Wylie East High School
Wylie, TX05-2024
Skills
- Product knowledge
- Customer service
- Sales techniques
- Inventory management
- Promotional event coordination
- Customer relationship management
Timeline
Sales Agent
JCE Roofinf
06.2025 - Current
Shop Manager
Aces & Oasis
11.2023 - 05.2025
High School Diploma -
Wylie East High School