Detonya Jenkins
Summary
Driven Medical Biller motivated to perform beyond expectations. Efficient and detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors, including over 10 years of experience. Confident and knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
17
17
years of professional experience
Work History
Healthcare Billing Specialist
LabCorp
06.2013 - Current
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately enters patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Report trends to management to ensure processes are being updated as needed.
- Consistently providing a great customer service experience to clients and patients.
Customer Service Representative
Deluxe Corporation
06.2008 - 04.2013
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Computer And Information Systems
Strayer University
High School Diploma -
South West Edgecombe High School
Pinetops06-2007
Skills
- Insurance billing
- Healthcare billing
- Quality assurance
- Project management experience
- Insurance verification
- Training and development
- HIPAA compliance
- Insurance claims processing
- Electronic claims
- Research and analyze third-party denials to ensure accurate billing to insurance carriers and/or patients
- Data entry
- Data analysis
- Multitasking and organization
- Teamwork and collaboration
Timeline
Healthcare Billing Specialist
LabCorp
06.2013 - Current
Customer Service Representative
Deluxe Corporation
06.2008 - 04.2013
No Degree - Computer And Information Systems
Strayer University
High School Diploma -
South West Edgecombe High School
Similar Profiles
LA’SHONDA NEROLA’SHONDA NERO
Support Services Supervisor at LabCorpSupport Services Supervisor at LabCorp
Kasey RayKasey Ray
Senior Specialty Development Executive at LabCorpSenior Specialty Development Executive at LabCorp
IRENE HARRYIRENE HARRY
Phlebotomist at LabCorpPhlebotomist at LabCorp
Ashley HuntAshley Hunt
Phlebotomy Technician at LabCorpPhlebotomy Technician at LabCorp
Kate RodriguezKate Rodriguez
Healthcare Billing Specialist at DHR Health Revenue CycleHealthcare Billing Specialist at DHR Health Revenue Cycle