Detra Harrison
Buffalo,NY
Summary
Adaptable professional with experience in service, peer support, and program monitoring. Strong in customer support, team collaboration, and accurate recordkeeping, with a focus on safety and compliance. Ready to help improve operations and deliver dependable support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Program Monitor /Certified Peer Support Specialist
Cazenovia systems
buffalo, NY
07.2026 - Current
- Conducted audits that ensured compliance with program guidelines and regulations.
- Developed communication channels that aligned team efforts with program objectives.
- Facilitated team meetings that improved collaboration and streamlined information sharing.
Server
Applebees
Buffalo, New York
03.2023 - Current
- Delivered food and beverages efficiently to elevate dining experience.
- Monitored dining area to proactively address customer needs and ensure quality service.
- Responded promptly to customer inquiries to enhance overall satisfaction.
- Worked with kitchen staff to verify order details and special requests.
Education
Associate of Applied Science - Social Sciences
Erie Community College
Buffalo, NY05-2020
Skills
safety checks
Documentation accuracy
- Regulatory compliance auditing
- Compliance auditing
communicate with team members
- Microsoft Excel
- Program reporting
Certification
- Certificate CPR
- Certificate Stop The Bleed Coalition
- Certificate Medication Process and Procedure
Timeline
Program Monitor /Certified Peer Support Specialist
Cazenovia systems
07.2026 - Current
Server
Applebees
03.2023 - Current
Associate of Applied Science - Social Sciences
Erie Community College