Open To Work
Detra Lyles
Rock Hill,SC
Work Preference
Summary
Dedicated customer service professional with strong multi-tasking and problem-solving skills. Proven ability to enhance customer satisfaction and collaborate effectively within teams.
Overview
10
10
years of professional experience
Work History
Marketing/Sales Associate
Lifechangers Outreach
Dandridge, TN
03.2025 - 03.2026
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of inventory and promotions to effectively communicate with clients.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to ensure store cleanliness and organization.
- Supported marketing efforts by promoting special events and new products to visitors.
- Participated in training sessions to improve product knowledge and sales techniques.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
Driver
Labor Finders
Rock Hill SC
04.2023 - 11.2024
- Operated vehicles safely to transport goods to various locations.
- Maintained accurate logs of deliveries and vehicle inspections.
- Coordinated with dispatchers to optimize delivery routes and schedules.
- Assisted in training new drivers on safety protocols and operational procedures.
- Monitored vehicle performance and reported maintenance needs promptly.
- Ensured compliance with local traffic laws and company policies during transportation tasks.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Cook
Texas Roadhouse
Rock Hill SC
07.2020 - 08.2021
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workspace in compliance with health regulations.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
Housekeeping Supervisor/Kitchen Supervisor
La Quinta
Rock Hill SC
01.2019 - 03.2020
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and common areas to enforce quality standards.
- Developed and implemented efficient scheduling for housekeeping staff to optimize workflow.
Cook
Golden Corral Buffet and Grill
Rock Hill SC
06.2018 - 09.2019
- Monitored inventory levels, ensuring availability of ingredients for daily operations.
- Implemented efficiency improvements in food prep processes to minimize waste and enhance productivity.
- Led weekly team meetings to discuss menu changes, special events, and operational improvements.
- Developed new menu items by experimenting with flavors and seasonal ingredients based on guest feedback.
Crew Member
KFC
Rock Hill SC
11.2017 - 06.2018
- Prepared and served food items according to KFC standards, ensuring quality and presentation consistency.
- Operated kitchen equipment safely, adhering to health and safety regulations during food preparation.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns effectively.
Customer Service Representative
InSites Consulting
Newberry SC
02.2016 - 08.2017
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Collaborated with team members to enhance customer service protocols and improve overall client satisfaction.
- Managed escalated issues by employing problem-solving techniques to achieve positive outcomes for customers.
- Developed training materials for new hires, streamlining onboarding process and ensuring consistency in service delivery.
Education
High School Diploma -
Madison Senior High
Houston, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Listening skills
Timeline
Marketing/Sales Associate
Lifechangers Outreach
03.2025 - 03.2026
Driver
Labor Finders
04.2023 - 11.2024
Cook
Texas Roadhouse
07.2020 - 08.2021
Housekeeping Supervisor/Kitchen Supervisor
La Quinta
01.2019 - 03.2020
Cook
Golden Corral Buffet and Grill
06.2018 - 09.2019
Crew Member
KFC
11.2017 - 06.2018
Customer Service Representative
InSites Consulting
02.2016 - 08.2017
High School Diploma -
Madison Senior High